John Michael Bercasio
Hayward
Summary
Professional server with experience in upscale dining environments, delivering exceptional service and fostering inclusive team atmosphere. Skilled in multitasking, customer relations, and conflict resolution, consistently ensuring outstanding guest experience. Known for adaptability and unwavering reliability in fast-paced settings, with strong leadership and communication skills. Passionate about driving team success and achieving high operational standards.
Overview
4
4
years of professional experience
Work History
Head Server
Gen Korean BBQ House
Fremont, CA
03.2022 - Current
- Lead service operations, train staff, enhance guest satisfaction at a bustling Korean BBQ.
- Coordinate with kitchen, streamline orders, maintain service standards during peak hours.
- Mentor new servers, resolve guest concerns, implement improvements from feedback.
- Consistent top 20 seller for alcohol and premium up-sales across 40+ stores.
- Foster positive team environment, ensure exceptional service quality.
Server
Nikuya Stone Grill and Bar
Pleasanton, CA
03.2022 - 03.2025
- Delivered exceptional customer service and ensured satisfaction in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Resolved guest complaints promptly, enhancing overall dining experience and customer retention.
- Trained new servers on menu knowledge, service standards, and operational procedures.
Server
Mikiya Wagyu Shabu House
Santa Clara, CA
11.2024 - 01.2025
- Delivered exceptional dining experiences while managing multiple tables, demonstrating strong multitasking abilities and maintaining high service standards
- Mastered menu knowledge and dietary requirements to provide accurate recommendations, ensuring guest satisfaction and repeat visits
- Built strong relationships with regular customers through attentive service, personalized recommendations, and consistent professionalism
General Merchandise Team Member
Target
Fremont, CA
11.2021 - 03.2022
- Managed inventory accuracy and merchandising standards across multiple departments, ensuring optimal product placement and stock rotation
- Streamlined restocking processes and maintained sales floor organization, directly contributing to enhanced customer shopping experience
- Partnered with team members to execute seasonal transitions, visual merchandising updates, and promotional displays effectively
Education
High School Diploma -
Newark Memorial High School
Newark, CA06-2022
Associate of Arts - Human Development Studies
Ohlone College
Fremont, CA05-2025
Associate of Science - Business Administration
Ohlone College
Fremont, CA05-2025
Associate of Arts - Business
Ohlone College
Fremont, CA05-2025
Skills
- Presentation
- Time Management
- Communication
- Critical Thinking
- Leadership
- Public Speaking
- Teamwork
- Customer Engagement
- Cybersecurity fundamentals
- Sales Strategies
- Python programming
Languages
English
Tagalog
Interests
I maintain a strong commitment to physical fitness through consistent strength training and martial arts practice These activities reinforce discipline, endurance, and mental resilience while supporting a balanced and healthy lifestyle In addition, I actively participate in community activities, including church involvement, which strengthens my sense of responsibility, teamwork, and service Together, these pursuits reflect a continued dedication to personal growth, self-discipline, and positive community engagement
Timeline
Server
Mikiya Wagyu Shabu House
11.2024 - 01.2025
Server
Nikuya Stone Grill and Bar
03.2022 - 03.2025
Head Server
Gen Korean BBQ House
03.2022 - Current
General Merchandise Team Member
Target
11.2021 - 03.2022
High School Diploma -
Newark Memorial High School
Associate of Arts - Human Development Studies
Ohlone College
Associate of Science - Business Administration
Ohlone College
Associate of Arts - Business
Ohlone College