Carles Grayer
Macon,GA
Summary
Focused and reliable server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Friendly Head Server with significant track record of creating excellent service environments. Maintain loyal customer base by building personal relationships with guests. Systematically train and support servers every day to maximize team success. Communicative server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Outgoing server with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.
Overview
3
3
years of professional experience
Work History
Head Server
Apple Bees
Macon, GA
10.2021 - Present
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Managed food resources, memorized orders and coordinated customer service.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Stayed up-to-date on menu changes to help customers make food choices.
- Increased sales per customer by listening actively and recommending relevant menu items.
- Checked identification for minimum age for sale of alcoholic beverages.
Head Server and Head Bartender
The Juicy Crab
Macon, GA
05.2020 - 10.2021
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Trained staff members on use of POS system.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Supervised server staff and simultaneously served personal section of tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Coached employees on salesmanship and updated menus to increase sales.
- Managed food resources, memorized orders and coordinated customer service.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
Head Server
Macon Crab House
Macon, GA
03.2019 - 05.2020
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed food resources, memorized orders and coordinated customer service.
- Supervised server staff and simultaneously served personal section of tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Stayed up-to-date on menu changes to help customers make food choices.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
- Coached employees on salesmanship and updated menus to increase sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Trained staff members on use of POS system.
Deli Clerk and Cheese Specialist
The Fresh Market
Macon, GA
10.201 - 12.201
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Sanitized and cleaned counters, shelves, floors and food service equipment.
- Stocked food and service products, requesting reordering needs through supervisor.
- Maintained in-depth knowledge of cheese as well as related food and beverages to meet operational needs and boost sales.
- Processed transactions using point of sale devices, and increased profits through plus-selling techniques and promotions.
- Greeted customers to educate, answer questions and prepare cheese.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Planned work for deli team to optimize coverage for busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Created appealing food arrangements for party trays and specialized orders.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Learned other teammates' work tasks to train as backup.
- Offered product samples to customers, generating additional sales through taste-testing.
Education
High School Diploma -
Southwest High School
Macon, GA06.1995
Skills
- Menu Memorization and Presentation
- Customer Service and Rapport
- Menu Recommendations
- Covid Symptom Screening
- Warm and Friendly
- Team Player
- Cleaning and Sanitizing
- Staff Training
- Cool Under Pressure
- High Energy and Stamina
- Food Safety Standards
- High Volume Dining
- Specials Promotion and Upselling
- Upselling and Cross Selling
- Age Verification
- Food and Beverage Pairings
- Multitasking and Prioritization
- Table Monitoring and Turnover
- Reliable and Responsible
- Decision Making
- Courteous Phone Demeanor
- Team Leadership
- Food Preparation and Safety
Timeline
Head Server
Apple Bees
10.2021 - Present
Head Server and Head Bartender
The Juicy Crab
05.2020 - 10.2021
Head Server
Macon Crab House
03.2019 - 05.2020
High School Diploma -
Southwest High School
Deli Clerk and Cheese Specialist
The Fresh Market
10.201 - 12.201