Hi, I’m
Amber Corley
New Bern,NC
Summary
Highly motivated Head Server with 10 years of experience and significant track record of creating excellent service environments. Maintain loyal customer base by building personal relationships with guests. Systematically train and support servers every day to maximize team success. Expert in managing over 10 staff members while taking on heavy personal workloads. Fantastic organizer with talent in streamlining protocols for maximum results.
Skills
- Item Promotion
- Adaptable and Flexible
- Positive and Friendly Attitude
- POS Systems Operations
- Responsible and Trustworthy
- Heavy Lifting
- Leadership
- Standards Compliance
- Billing and Payment Processing
- Cash Handling
- Server Systems
- Assignment Delegation
- Guest Interaction
- Food Safety Management
- Staff Training
- Attention to Detail
- Working with Teammates
- Menu Memorization and Presentation
- Team Supervision
- Conflict Resolution
- Guest Relations Management
- Food Inspection
- Safe Food Handling
- Multitasking Skills
- Willingness to Learn
- Verbal and Written Communication
Work History
IHOPNew Bern, NC
Head Server
11.2018 - Current
Job overview
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Trained staff members on use of POS system.
- Supervised server staff and simultaneously served personal section of tables.
- Managed food resources, memorized orders, and coordinated customer service.
- Stayed up-to-date on menu changes to help customers make food choices.
- Increased sales per customer by listening actively and recommending relevant menu items.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Displayed enthusiasm and promoted excellent service to customers.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Servsafe certified
Outback SteakhouseNew Bern, NC
Server
11.2016 - 02.2019
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
Golden Corral Buffet And GrillNew Bern, NC
Server
12.2014 - 09.2016
Job overview
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
James Sprunt Community CollegeKenansville, NC
Cosmetology License from Cosmetology
East Duplin High SchoolBeulaville, NC
High School Diploma from General Studies
01.2007
Overview
9
years of professional experience