Mellia Johnson
Russellville,AR
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
2
2
years of professional experience
Work History
Head Server
Colton's Steakhouse
06.2022 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Streamlined dining operations for improved efficiency with effective communication and coordination among team members.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Reduced wait times, effectively managing reservations and seating arrangements.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
Shoe Sales Associate
Shoe Sensation
05.2022 - 08.2022
- Increased customer satisfaction by providing personalized shoe recommendations based on individual needs and preferences.
- Boosted sales revenue with effective upselling of shoe accessories, such as insoles and cleaning products.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Bachelor of Business - Data And Anayltics
Arkansas Tech University
Russellville, AR04.2025
Bachelor of Arts - Psychology
Arkansas Tech University
Russellville, AR 04.2025
Skills
- High-Volume Dining
- Menu Memorization
- Service Prioritization
- Upselling Techniques
- Item Promotion
Accomplishments
- High School Valedictorian with High Honors
- Currently on Dean's List at Arkansas Tech University with High Honors
- 4.0 GPA in both Fields of Study
References
References available upon request.
Timeline
Head Server
Colton's Steakhouse
06.2022 - Current
Shoe Sales Associate
Shoe Sensation
05.2022 - 08.2022
Bachelor of Business - Data And Anayltics
Arkansas Tech University
Bachelor of Arts - Psychology
Arkansas Tech University
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