Sandie Turnage
Foresthill,CA
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.
Overview
15
15
years of professional experience
Work History
Head Server
Sierra Grill Smokehouse
Auburn, CA
02.2009 - 02.2024
- Ensured that all tables were properly set up with appropriate supplies.
- Monitored the dining room for cleanliness, proper table maintenance, and customer satisfaction.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Managed cash register operations including ringing up orders and processing payments accurately.
- Coordinated food delivery from kitchen to ensure accuracy of order placement and timeliness of service.
- Provided guidance to servers on proper etiquette when dealing with customers.
- Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Trained new servers on menu items and restaurant standards.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Managed opening and closing duties to facilitate restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Leveraged POS system to receive and take guest orders and process payment.
- Stocked service areas with supplies during slow periods.
Education
High School Diploma -
Placer HIgh School
Auburn, CA06-1996
Skills
- Upselling techniques
- Service prioritization
- Point of Sale (POS) system operations
- Menu Memorization
- Wine Pairings
- High-volume dining
- Serving food and beverages
- Multitasking skills
- Dining customer service
- Cash Handling
Timeline
Head Server
Sierra Grill Smokehouse
02.2009 - 02.2024
High School Diploma -
Placer HIgh School
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