Arthur Williams
Atlanta,GA
Summary
Seasoned General Manager with a proven track record at Bowlmor AMF Centers, enhancing sales and profitability through strategic leadership and staff motivation. Expert in team management and upselling techniques, I excel in high-volume dining environments, driving operational excellence and fostering long-term guests loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Head Server
Bay Breeze Seafood Restaurant
02.2024 - Current
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Increased sales per customer by listening actively and recommending relevant menu items.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Server
La Estatcion
10.2021 - 12.2023
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Head Server
Eric's Porter Haus
02.2021 - 11.2023
- Increased sales per customer by listening actively and recommending relevant menu items.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
General Manager
Veloce Indoor Speedway
11.2019 - 01.2021
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
K1 Speed Indoor Speedway
05.2016 - 10.2019
- Developed and implemented strategies to increase sales and profitability.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
General Manager
Bowlmor AMF Centers
06.2011 - 09.2016
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Manager
Skyline Park Atlanta
04.2014 - 06.2016
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
Education
Associates - Business Administration
Eastern Florida State College
Cocoa, FL07.2013
Skills
- High-volume dining
- Wine Pairings
- Menu Memorization
- Wine service
- Upselling techniques
- Food and beverage pairings
- Staff Motivation
- Service prioritization
- Team Management
- Policy Enforcement
- Increasing sales
- Food and beverage preparation
Certification
GMIT certificate
Timeline
Head Server
Bay Breeze Seafood Restaurant
02.2024 - Current
Server
La Estatcion
10.2021 - 12.2023
Head Server
Eric's Porter Haus
02.2021 - 11.2023
General Manager
Veloce Indoor Speedway
11.2019 - 01.2021
General Manager
K1 Speed Indoor Speedway
05.2016 - 10.2019
Manager
Skyline Park Atlanta
04.2014 - 06.2016
General Manager
Bowlmor AMF Centers
06.2011 - 09.2016
Associates - Business Administration
Eastern Florida State College
GMIT certificate
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