Jacob Lone-Martinez
Boca Raton,FL
Summary
Friendly professional with strong understanding of hospitality, food and beverage industries. Extensive knowledge of cuisine, food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering a positive customer experience through genuine hospitality. Several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Server
Benihana
Boca Raton, FL
03.2021 - 05.2024
- Assisted in developing promotional activities such as special events or discounts to attract more business.
- Prepared various reports related to sales figures, employee performance for management review.
- Developed training materials for new employees on restaurant policies, procedures, and standards.
- Explained daily specials and made recommendations upon request.
- Monitored the dining room for cleanliness, proper table maintenance, and customer satisfaction.
- Assigned duties to servers and monitored their performance.
- Served high volume of tables at once and simultaneously supervised serving staff.
Server Assistant
Tempura House
Boca Raton, FL
03.2019 - 02.2020
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Delivered exceptional customer service through friendly interactions with guests.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Ensured that all utensils were sanitized properly before use.
- Assessed dining areas for broken glass, leaks and other safety issues and reported incidents to on-duty supervisor.
Education
Bachelor of Science - Finance
Florida Atlantic University
Boca Raton, FL08-2026
Associate of Arts - Business Administration And Management
Palm Beach State College
Lake Worth, FL05-2024
Skills
- Service prioritization
- Wine Pairings
- Point of Sale (POS) system operations
- High-volume dining
- Upselling techniques
- Menu knowledge
- Training employees
- Complaint resolution
- Item promotion
- Order Accuracy
- Special dietary requirements
Affiliations
- Love fixing mechanical issues
- Love going to the beach and being in social environments
- Enjoy playing the guitar
Certification
- Food handlers license (ServSafe)
- Alcohol handlers license (ServSafe)
Languages
Spanish
Limited
References
References available upon request.
Timeline
Head Server
Benihana
03.2021 - 05.2024
Server Assistant
Tempura House
03.2019 - 02.2020
Bachelor of Science - Finance
Florida Atlantic University
Associate of Arts - Business Administration And Management
Palm Beach State College