Shelly Hagan
Lynnwood,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Head Server
APPLEBEES BAR AND GRILL
03.2019 - Current
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Supervised server staff and simultaneously served personal section of tables.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Overall percentage is Ninety four percent, for my customer service surveys.
Personal Assistant
PAYTON CONSTRUCTION LLC.
04.2016 - 03.2019
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
CASHIER
Costco Wholesale Corp
10.2003 - 09.2010
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Lifted up to Eighty pounds at once and used forklift to move heavier loads
Merchandiser
Costco Wholesale Corp
10.2003 - 09.2010
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Created visual displays to highlight new and featured products.
Shipping and Receiving Clerk
Valberg
02.2001 - 09.2003
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Handled day-to-day shipping and receiving overseeing more than fifty packages per day
HEAD VAULT TELLER
FIRST HERITAGE BANK
06.1999 - 03.2003
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Maintained, organized and stocked teller window areas.
Education
High School Diploma -
Snohomish High School
Snohomish, WASkills
- Dining Customer Service
- Service Prioritization
- Guest Interaction
- Billing and Payment Processing
- In-Store Support
- Store Maintenance
- Childcare Expertise
- Public Relations
- Customer Service
- Visual Displays
- Floor Set Design
- POS Systems Knowledge
awards
Employee of the Year in 2021 at Applebees Bar and Grill
Certification
FOOD HANDLERS PERMIT
CLASS 12 MAST PERMIT
Timeline
Head Server
APPLEBEES BAR AND GRILL
03.2019 - Current
Personal Assistant
PAYTON CONSTRUCTION LLC.
04.2016 - 03.2019
CASHIER
Costco Wholesale Corp
10.2003 - 09.2010
Merchandiser
Costco Wholesale Corp
10.2003 - 09.2010
Shipping and Receiving Clerk
Valberg
02.2001 - 09.2003
HEAD VAULT TELLER
FIRST HERITAGE BANK
06.1999 - 03.2003
High School Diploma -
Snohomish High School
Similar Profiles
Melinda WeichmanMelinda Weichman
Server/bartender at Applebees Bar and GrillServer/bartender at Applebees Bar and Grill
Chloe BiasChloe Bias
Hostess at Applebees Bar and GrillHostess at Applebees Bar and Grill
Shanda EllzeyShanda Ellzey
Bartender at Applebees Bar And GrillBartender at Applebees Bar And Grill
Buba JammehBuba Jammeh
Accountant at Zillow GroupAccountant at Zillow Group
Caleb EastmanCaleb Eastman
Security Supervisor at Allied Universal Security ServicesSecurity Supervisor at Allied Universal Security Services