Summary
Work History
Education
Skills
Additional Information
Timeline
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Christy Lafray

Christy Lafray

Saint Petersburg,FL

Summary

Dynamic and results-driven professional with extensive experience, most recently world famous restaurant "The News Cafe", excelling in team management and upselling techniques. Proven track record of enhancing revenue and fostering service excellence through exceptional communication and training. Adept at maintaining high standards in fast-paced environments while ensuring customer satisfaction and operational efficiency.

Work History

Head Server

The News Cafe
  • Monitored dining areas and server stations to ensure a welcoming environment.
  • Enhanced daily revenue by advocating for specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Guided team members to achieve standards of service excellence and workplace etiquette.

Server

The Hurricane Restaurant
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Owner/ Virtual Retail

Poshmark
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

Service Bartender

Bern's Steak House
Tampa, FL
  • Assisted in training new bartenders, sharing best practices and tips for providing exceptional service.
  • Safeguarded venue reputation by handling escalated situations professionally and discreetly, resolving conflicts without incident.
  • Performed accurate cash handling duties, including opening/closing registers, processing payments, and balancing the till at end of shift; minimizing discrepancies in financial records.
  • Contributed to a positive team atmosphere through clear communication and cooperation with fellow bartenders and servers.
  • Maintained equipment cleanliness and functionality through regular inspections and routine maintenance tasks, reducing downtime due to malfunctions or breakdowns.
  • Reduced wait times by quickly and accurately preparing orders, delivering a seamless experience for customers.
  • Participated in professional development opportunities such as mixology classes or industry conferences, staying current on trends and best practices in the bartending field.

Education

B.A. - International Business

USF
Tampa, FL

M.S. - Clinical Psychology

Nova Southeastern University
Davie, FL
08.2002

Skills

  • Safe food handling
  • Multitasking skills
  • Exceptional communication
  • Training employees
  • Increasing sales
  • Team management
  • Food safety compliance
  • Food and beverage preparation
  • Quality control
  • Complaint resolution
  • Menu memorization
  • Service prioritization
  • High volume dining
  • Fine-dining expertise
  • Upselling techniques
  • Wine service
  • Service recovery
  • Bar terminology
  • Wine pairing
  • Strong leadership
  • Point of sale (POS) system operations
  • Responsible and trustworthy

Additional Information

References upon request, much more experience to add upon request.

Timeline

Head Server

The News Cafe

Server

The Hurricane Restaurant

Owner/ Virtual Retail

Poshmark

Service Bartender

Bern's Steak House

B.A. - International Business

USF

M.S. - Clinical Psychology

Nova Southeastern University

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Christy Lafray