Janette Reyes
Tempe,AZ
Summary
Friendly Head Server with significant track record of creating excellent service environments. Maintain loyal customer base by building personal relationships with guests. Systematically train and support servers every day to maximize team success.
Overview
13
13
years of professional experience
Work History
Head Server
The Peppersauce Cafe
11.2014 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Serve food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Hostess
Olive Garden
10.2013 - 01.2015
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Hostess
Kabuki Japanese Restaurant
01.2013 - 10.2013
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales Associate
Old Navy
11.2010 - 06.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Agua Fria High School
Phoenix, AZSkills
- Organization and Efficiency
- Menu Recommendations
- Handling Customer Complaints
- Positive and Friendly Attitude
- Leadership
- Server Improvements
- Dining Customer Service
- Complaint Resolution
- Staff Training
Languages
Spanish
Professional Working
Timeline
Head Server
The Peppersauce Cafe
11.2014 - Current
Hostess
Olive Garden
10.2013 - 01.2015
Hostess
Kabuki Japanese Restaurant
01.2013 - 10.2013
Sales Associate
Old Navy
11.2010 - 06.2012
Agua Fria High School
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