Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jalen Sanson

Fullerton,CA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Head Server

Gen Korean BBQ House
09.2018 - 03.2020
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Increased sales per customer by listening actively and recommending relevant menu items.
  • Cultivated warm relationships with regular customers.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.

Assistant General Manager

Gen Korean BBQ House
07.2020 - 11.2021
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

General Manager

Gen Korean BBQ House
11.2021 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Trained and guided team members to maintain high productivity and performance.

Education

High School Diploma -

Marina High School
Huntington Beach, CA
06.2017

Skills

  • Leadership
  • Financial Management
  • Sales Activities
  • Manage Budgets
  • Staff Development
  • Google Docs
  • Microsoft Excel
  • ADP Workforce Now

Certification

Manager Food Handlers

Timeline

General Manager

Gen Korean BBQ House
11.2021 - Current

Assistant General Manager

Gen Korean BBQ House
07.2020 - 11.2021

Head Server

Gen Korean BBQ House
09.2018 - 03.2020

High School Diploma -

Marina High School

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Jalen Sanson