Maria Aguilera
Tampa,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
Work History
Costumer Service Associate
Publix Grocery Store
05.2023 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier Assistant Manager
Latin Fresh Market
07.2022 - 05.2023
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Front Desk Receptionist
Cancun All Tours
07.2021 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
High School Diploma -
Tomas David Royo
La Habana, Cuba06.2019
Skills
- Closing Sales
- End Cap Placement
- Fuel Logs
- Google Sheets
- Understanding Customer Needs
- Exceptional Communicator
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Costumer Service Associate
Publix Grocery Store
05.2023 - 08.2023
Cashier Assistant Manager
Latin Fresh Market
07.2022 - 05.2023
Front Desk Receptionist
Cancun All Tours
07.2021 - 06.2022
High School Diploma -
Tomas David Royo
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