Maria Alfonso
Metal Supermarkets
Tampa,FL
2027
years of professional experience
Dynamic customer service professional with extensive experience, excelling in team leadership and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and efficient order processing. Bilingual in English and Spanish, adept at managing cash transactions and fostering positive vendor relationships. Committed to driving operational success in fast-paced environments.
Work History
Crew Trainer
- Assisted customers at front counter and drive-thru with friendly service.
- Efficiently processed customer orders and handled payments.
- Kept work areas clean and organized.
- Helped train and supervise team members during shifts.
- Contributed to smooth restaurant operations in a fast-paced environment.
Customer Service Representative
1 Year 6 Months- Assist customers in selecting products and identifying solutions that best meet their needs.
- Recommend alternative products and materials based on customer requirements.
- Process customer orders and coordinate purchases with suppliers.
- Manage email communications with customers and vendors.
- Handle cash transactions and maintain accurate records.
- Enter and update customer and order information in company systems.
- Provide professional customer support and resolve inquiries efficiently.
Customer Service Cashier
2 Years 5 Months- Processed customer transactions accurately and efficiently at point of sale.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and gift card transactions following company policies.
- Trained new cashiers on checkout procedures and customer service standards.
- Resolved customer complaints with professionalism and empathy
- Assisted customers with purchases, returns, and service-related inquiries.
- Processed money orders and bill payments accurately.
- Handled cash and check transactions while maintaining balanced registers.
- Supported daily store operations, including opening and closing procedures.
- Assisted with supervising and guiding team members during shifts.
Education
High School Diploma
Skills
Bilingual (English & Spanish)
Customer Service
Cash Handling
Order Processing
Vendor Communication
Team Leadership
Problem Solving
Point-of-Sale (POS) Systems
Email Communication
Data Entry
Multitasking
Microsoft Office
Time Management
Conflict Resolution
Inventory & Order Management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Metal Supermarkets
12.2024 - CurrentRead More
Customer Service Cashier
Walmart
01.2020 - 06.2022Read More
Crew Trainer
McDonald's
Read More
Leto High School
High School Diploma
Read More