Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MARIA ALICEA

Altamonte Springs

Summary

Dynamic healthcare professional with a robust background in patient account management and billing, committed to optimizing billing processes and swiftly resolving account discrepancies. Proven track record in enhancing operational efficiency while adapting seamlessly to evolving industry standards. Dependable team collaborator focused on delivering exceptional customer service and ensuring financial accuracy. Dedicated to driving results that enhance patient satisfaction and organizational success.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Front Office Staff/Patient Account Specialist

GASTROENTEROLOGY CONSULTANTS CFL
07.2016 - Current
  • Medical Office Administration
  • Patient Scheduling/Rescheduling
  • Electronic Medical Records (ECW)
  • Resolving AR balances
  • Insurance Verification
  • Implementing monthly billing cycle
  • Auditing accounts for collection placement
  • Collecting copays
  • Telephone Triage Support
  • Obtaining insurance authorization
  • Translating when required
  • Preparing patient statements
  • Process end of day reports
  • HIPPA Compliance
  • Managed patient billing inquiries and resolved discrepancies efficiently.
  • Educated patients on financial responsibilities and available payment options.
  • Maintained accurate records of customer payments.

Front Office Staff

LONGWOOD MEDICAL GROUP
09.2014 - 07.2016
  • Customer service
  • Scheduled and rescheduled appointments
  • Obtained insurance authorization
  • Provided coverage to front office as needed
  • Answered multiline phone
  • Collected copays
  • Received and processed census
  • Phone translator when required

Patient Account Specialist/Billing Specialist

TRICOUNTY HOSPITALIST, LLC
05.2012 - 09.2014
  • Processed weekly patient billing
  • Processed credit card payments
  • Set up alternative payment plans
  • Handled Medicaid billing
  • Processed daily electronic billing
  • Maintained provider(s) spreadsheet for performance tracking
  • Prepared patient statements
  • Posted patient payments
  • Resolved AR balance
  • Audited accounts for collection
  • Received and processed census

Office Manager

CLYDE H. CLIMER, M.D., P.A.
01.2001 - 04.2012
  • Prepared and approved bi-weekly payroll
  • Prepared and filed staff annual performance evaluations
  • Implemented Office Policy and Procedures Manual
  • Managed malpractice insurance
  • Posted daily charges and payments
  • Prepared and submitted end of month financial report
  • Served as a patient representative and advocate
  • Made appointments/on-call calendars for providers
  • Maintained inventory of office equipment and supplies
  • Trained staff
  • Prepared and processed benefits
  • Maintained licensing and credentials
  • Managed accounts
  • Prepared financial reports
  • Submitted productivity reports
  • Generated office correspondence
  • Scheduled emergency maintenance

Education

High School Diploma -

South Gate High School
South Gate

Skills

  • Bilingual Spanish and English
  • Electronic medical records and billing expertise
  • Exceptional customer service
  • Professional communicator
  • Comprehensive proofreading and editing
  • Knowledge of daily office management
  • HIPAA compliant
  • Strong leadership
  • Proficient in MS Word/Excel
  • Highly organized
  • EMR: ECW
  • Competent with multiline phone
  • Insurance verification

Certification

HIPPA Compliance Certificate

Languages

Spanish
Native or Bilingual

Timeline

Front Office Staff/Patient Account Specialist

GASTROENTEROLOGY CONSULTANTS CFL
07.2016 - Current

Front Office Staff

LONGWOOD MEDICAL GROUP
09.2014 - 07.2016

Patient Account Specialist/Billing Specialist

TRICOUNTY HOSPITALIST, LLC
05.2012 - 09.2014

Office Manager

CLYDE H. CLIMER, M.D., P.A.
01.2001 - 04.2012

High School Diploma -

South Gate High School

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MARIA ALICEA