Maria Alvarez
Oxnard,CA
Summary
Experienced Commercial Parts Professional, skilled in customer service, sales strategy development, and inventory management. Proven ability to enhance customer satisfaction and drive sales through effective communication and teamwork. Expertise in managing vendor relationships, and resolving complex customer issues.
Overview
19
19
years of professional experience
Work History
Advanced Auto Parts
Oxnard, CA
06.2021 - 03.2025
- Delivered technical assistance to customers with parts and service queries.
- Conducted research on product specifications, pricing, and availability.
- Cross-sold additional products and services to purchasing customers.
- Taught and trained new sales personnel on customer service and sales techniques.
- Analyzed sales data to identify opportunities for growth in specific markets.
- Arranged and directed delivery and installation of products and equipment.
- Managed customer inquiries and complaints regarding parts availability and pricing.
- Prepared quotes for potential clients based on their part requirements.
- Coordinated parts logistics, ensuring timely delivery to customers and service departments.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Developed relationships with vendors to ensure competitive pricing for parts purchases.
Commercial Parts Professional
Pep Boys Auto Parts
Oxnard, CA
01.2020 - 06.2021
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with other members of sales team to reach targets.
- Provided technical support to customers with inquiries about parts and services.
- Conducted research on product specifications, pricing, and availability.
- Cross-sold additional products and services to purchasing customers.
- Taught and trained new sales personnel on customer service and sales techniques.
- Contacted satisfied customers to offer additional services.
- Managed customer inquiries and complaints regarding parts availability and pricing.
Commercial Parts Professional
Oreilly Auto Pats
Oxnard, CA
12.2005 - 12.2019
- Provided technical support to customers with inquiries about parts and services.
- Conducted research on product specifications, pricing, and availability.
- Cross-sold additional products and services to purchasing customers.
- Taught and trained new sales personnel on customer service and sales techniques.
- Conducted regular inventory audits to maintain accuracy and accountability.
- Managed customer inquiries and complaints regarding parts availability and pricing.
- Coordinated delivery schedules for parts orders with logistics department.
- Collaborated with the sales team to support marketing and promotional activities.
- Prepared quotes for potential clients based on their part requirements.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Developed relationships with vendors to ensure competitive pricing for parts purchases.
- Located and labeled parts to maintain organized inventory of stock.
- Resolved customer complaints regarding part selection or order accuracy.
Education
High School Diploma -
Hueneme High School
Oxnard, CA06-2005
Skills
- Parts logistics
- Sales analysis
- Product research
- Customer inquiries
- Training personnel
- Vendor relationships
- Customer service
- Client relationship building
- Parts identification
- Customer relations
- Sales promotion
- Cash handling
- Multitasking Abilities
Languages
Spanish
Professional
Timeline
Advanced Auto Parts
06.2021 - 03.2025
Commercial Parts Professional
Pep Boys Auto Parts
01.2020 - 06.2021
Commercial Parts Professional
Oreilly Auto Pats
12.2005 - 12.2019
High School Diploma -
Hueneme High School