Pedro Susano Herrera Marquez
Los Angeles,CA
Summary
Detail-oriented Parts Specialist with expertise in parts lookup, inventory management, and customer service. Proficient in vehicle fitment, special orders, and efficient returns processing. Demonstrated ability to maintain organized stockrooms and manage shipping and receiving operations. Committed to safety and productivity, ready to support a team and enhance operational effectiveness.
Overview
2
2
Languages
1
1
Certification
14
14
years of professional experience
Work History
Parts Specialist
Oreily's Auto Parts
Los Angeles, California
08.2023 - 08.2026
- Assisted O'Reilly Auto Parts customers in identifying correct parts and product options, enhancing customer satisfaction.
- Confirmed compatibility of vehicle parts for customer orders for brakes, filters, batteries, and accessories.
- Recommended tools, fluids, and replacement parts for customers, promoting brand effectiveness and aligning solutions with customer needs.
- Entered special orders through store systems and vendor catalogs.
- Handled returns, exchanges, and warranty paperwork at the counter.
- Developed strong professional relationships by identifying client needs, contributing to increased sales opportunities.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Punch Press Operator
Research metal industries
Gardena, California
09.2012 - 12.2019
- Set up and operate punch press machines to produce parts with precision.
- Operated punch press equipment for precise metal fabrication at Research Metal Industries.
- Changed dies on punch press to ensure proper part production. and adjusted press settings for production runs.
- Loaded sheet metal and positioned blanks for accurate stamping.
- Inspected parts for burrs, alignment, and surface defects.
- Measured finished parts using calipers and gauges.
- Cleaned press stations daily to maintain optimal working conditions and maintained an organized work area.
- Installed, adjusted, dismantled, reassembled and removed parts and equipment such as rollers, dies, printing plates and blankets.
Cook
Grinders
Los Angeles, California
04.2012 - 11.2012
- Cooked meats and vegetables on flat-top and broiler stations.
- Ran grills, fryers, and broilers to cook items to quality guidelines.
- Prepared grinder menu items according to kitchen recipes and portion standards, ensuring consistency and quality.
- Chopped fresh ingredients for sandwiches, salads, and daily specials.
- Restocked prep stations with pans, sauces, and kitchen supplies to support efficient meal preparation.
- Cleaned cooking equipment, counters, and work areas after each shift.
- Cleaned kitchen equipment, including pots and pans, to maintain hygiene standards,, surfaces, utensils, and dishes.
- Maintained cleanliness of work area by sweeping and mopping floors. by sweeping, mopping floors, washing surfaces, and emptying trash cans.
- Carried pans and trays of food to and from workstations, the stove, and the refrigerator.
Education
High School Diploma -
John C Fremont High School
Los Angeles, CA06-2012
Skills
- Parts sales
- Parts identification
- Parts catalog navigation
- Inventory management systems
- Special order processing
- Shipping and receiving
- Return management
- Packaging management
- Parts logistics
- Counter service
- Sales support
- Customer needs assessment
- Customer relationship management
- Customer training
- Customer service
- Verbal and written communication
- Stockroom organization
Languages
English
Professional
Spanish
Professional
Certification
- Driver’s license
Work knowledge
- Forklift knowledge but not certi
Timeline
Parts Specialist
Oreily's Auto Parts
08.2023 - 08.2026
Punch Press Operator
Research metal industries
09.2012 - 12.2019
Cook
Grinders
04.2012 - 11.2012
High School Diploma -
John C Fremont High School