Maria Alvarez
Huntington Beach,CA
Summary
Efficient Processor known for high productivity and the ability to complete tasks swiftly. Skilled in data entry, document management, and workflow optimization. Excel at time management, problem-solving, and adaptability, ensuring smooth operations in fast-paced environments. Committed to maintaining accuracy and confidentiality in all processing tasks.
Overview
1
1
Language
22
22
years of professional experience
Work History
Special Processor II- Underwriting Processing Team
Automobile Club of Southern California, Costa Mesa
Costa Mesa, Californiaj
01.2023 - Current
- Process New Business- key in watercraft, PUP and Assigned Risk CAR.
- Complete PSAR- CA DMV report to correct/update vin numbers and send letters to insureds to verify vin#.
- Compiled out-of-state VIN reports for Virginia and New Mexico to support accurate underwriting assessments.
- Bonita report: CAA- WEB IQs, CAA-IQ OCRs, Witness date 999 and CNP/TNP Rewrite 999.
- 999 Earn Premium report NB credit change.
- Processed roll-on roll-off transactions for CAA & CAC policies.
- Citations/violations, suspension and DUI emails to review removal points.
- Retrieved certification copies from policies for 2025-2026 to ensure compliance with regulatory requirements.
- on Board Activation Discount policies. 2023-2024.
- Dedicated hours to finalize special projects during wildfire situations, facilitating timely processing and support for impacted clients.
Specialist Processor II- UW Inspection Team
Automobile Club of Southern California
Costa Mesa, California
04.2011 - 01.2023
- Contacted members to arrange auto and home inspection appointments for CA, TX, NM, & East Coast, ensuring timely scheduling and coordination.
- Scheduled high-value inspections to ensure thorough evaluations. and notified agents once completed.
- Schedule calendars for the Field Inspectors on a monthly basis and schedule vacation days as needed.
- Work Closely with Field Inspectors, Sales Agents and Insurance Business Managers.
- Answer and return calls from the UW scheduling Team Queue (800#).
- Made confirmation calls to confirm or reschedule inspections.
- Worked overtime to manage workload and complete projects related to out-of-state calls, compiling reports to assist management with call logs.
AAA- Underwriting Processing
Select Staffing Agency
Irvine, California
12.2010 - 04.2011
- Updated member information in MACS and Huon to maintain accurate addresses and phone numbers for effective communication.
- Completed letters IQs for CAA and CAC to ensure precise mileage records, supporting data integrity for future processing.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Lead Manager
Sears
Westminster, California
02.2005 - 07.2010
- Supervised hiring, training, and staffing of 58 employees, enhancing team capability and service delivery.
- Analyzed business performance data and forecasted business results for upper management.
- Conducted team training sessions to improve product knowledge and customer service skills.
- Prepared weekly schedules to ensure optimal floor coverage and support operational efficiency.
- Responded to customer inquiries and complaints, fostering positive customer relationships and satisfaction.
- Performed basic operations and assisted with cash handling and reporting, price changes, merchandise handling and open and closing duties.
Education
High School Diploma -
Villa Park High School
Villa Park, CA06-2003
Skills
- Underwriting processing
- VIN verification
- Data entry
- Office software proficiency
- Client relationship management
- Detail orientation
- Teamwork and collaboration
Languages
Spanish
Native/ Bilingual
Accomplishments
- Holder, Silver and Bronze awards
Timeline
Special Processor II- Underwriting Processing Team
Automobile Club of Southern California, Costa Mesa
01.2023 - Current
Specialist Processor II- UW Inspection Team
Automobile Club of Southern California
04.2011 - 01.2023
AAA- Underwriting Processing
Select Staffing Agency
12.2010 - 04.2011
Lead Manager
Sears
02.2005 - 07.2010
High School Diploma -
Villa Park High School