Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Amaya Ordonez

Naples,FL

Summary

Dynamic professional with expertise in customer service and organization, honed as a Beauty Advisor at Ulta. Enhanced customer satisfaction through personalized consultations and effective relationship building. Improved document retrieval efficiency by 30% at Zac Pharma. Skilled in multitasking and clear communication, delivering exceptional results in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Beauty Advisor

Ulta
01.2025 - 04.2025
  • Assisted customers in selecting appropriate beauty products based on individual needs and preferences.
  • Maintained up-to-date knowledge of current beauty trends and product offerings to provide informed recommendations.
  • Collaborated with team members to ensure optimal store presentation and product availability.
  • Addressed customer inquiries and resolved issues promptly to enhance overall shopping experience.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.

Administrative Assistant

Zac Pharma
01.2018 - 01.2022
  • Managed scheduling and calendar activities for executives, ensuring efficient time management.
  • Coordinated travel arrangements, optimizing itineraries for cost-effectiveness and convenience.
  • Developed and maintained filing systems, enhancing document retrieval efficiency by 30%.
  • Assisted in the preparation of reports and presentations, ensuring accuracy and timely delivery.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

Social Communicator - Social Communication

Uninpahu
Bogota Col
03.2021

Skills

  • Customer service
  • Organization and multitasking
  • Cash handling
  • Team collaboration
  • Customer engagement
  • Flexibility and adaptability
  • Retail experience
  • Customer consultation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Beauty Advisor

Ulta
01.2025 - 04.2025

Administrative Assistant

Zac Pharma
01.2018 - 01.2022

Social Communicator - Social Communication

Uninpahu

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Maria Amaya Ordonez