Maria Andrade
Reno
Summary
A highly organized and detail-oriented employee with extensive experience in sales, customer service, and team management. Demonstrates success in sales goals, handling warranty claims efficiently, and delivering outstanding customer service. Skilled in active listening, communication, and bilingualism in English and Spanish. Currently seeking a secondary income opportunity, with the intention of pursuing a Bachelor's degree in IT Management in the future. Resourceful Coordinator with background providing office management and customer and administrative support. Polished in scheduling meetings, maintaining calendars, answering phones and updating databases. Proficient in various software and report generation.
Overview
12
12
years of professional experience
Work History
Sales Consultant/Warranty Coordinator
La-Z-Boy
09.2018 - Current
- Collaborated with the sales team to reach targets, consistently meeting or exceeding personal quotas.
- Efficient with RMS system and organized product deliveries to meet customer timetables.
- Sales consultation with the customers needs as priority.
- Applied market knowledge to expand the company’s customer base with innovative product solutions.
- Processed warranty claims and assisted clients through the entire claim process.
- Collected data from technicians, communicated with clients, processed claims, tracked parts, and assessed warranty coverage limits.
Amusement Associate
Round 1
08.2020 - 05.2025
- Engaged with customers to ensure their needs were met during assigned shifts.
- Maintain inventory levels in amusement games.
- Performs special projects and other miscellaneous duties as assigned by management.
Assistant Manager
Hot Topic Inc
09.2017 - 09.2018
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Directed merchandising, promotion, and brand loyalty efforts for a business segment with the greatest sales volume.
Assistant Manager
Brookstone
09.2013 - 08.2017
- Applied performance data to evaluate and improve operations target current business conditions, and forecast needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Education
Associate of Science - Business
Truckee Meadows Community College
Reno, Nevada05.2024
High School Diploma -
Galena High School
Reno, Nevada06.2013
Skills
- Time management skills
- Customer support
- Product and service sales
- Excellent people skills
- Tech proficiency
- Communication
- Stocking and replenishing
- Engaged auditory skills
- Organized and detail-oriented
- Multi-tasking
- Analytical thinking
- Warranty processing
- Inventory management
- Client communication
- Attention to detail
- Time management
Timeline
Amusement Associate
Round 1
08.2020 - 05.2025
Sales Consultant/Warranty Coordinator
La-Z-Boy
09.2018 - Current
Assistant Manager
Hot Topic Inc
09.2017 - 09.2018
Assistant Manager
Brookstone
09.2013 - 08.2017
Associate of Science - Business
Truckee Meadows Community College
High School Diploma -
Galena High School