Maria Andres
Chattanooga,TN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Shift Manager
La Guatemalteca
Chattanooga, TN
11.2022 - 12.2025
- Supervised daily operations, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored staff on operational procedures and best practices for efficiency.
- Implemented workflow improvements, enhancing team productivity and service delivery.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
Bilingual Customer Service Representative
NACS
Chattanooga, TN
11.2020 - 11.2022
- Provided bilingual support to customers, enhancing communication and satisfaction across diverse client demographics.
- Resolved complex inquiries effectively, ensuring timely and accurate responses to customer needs.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
Notary Public Assistant
Chattanooga Service
Chattanooga, TN
03.2017 - 10.2020
- Assisted clients in preparing and executing legal documents for notarization
- Coordinated appointment scheduling to maximize efficiency and client satisfaction
- Maintained accurate records of notarial acts for compliance with state regulations
- Provided exceptional customer service, addressing inquiries and resolving issues promptly
- Handled sensitive information with discretion, upholding strict confidentiality standards for both clients and colleagues alike.
Education
High School Diploma -
Ooltewah High School
Chattanooga, TNSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Handling customer complaints
- Relationship building
Timeline
Shift Manager
La Guatemalteca
11.2022 - 12.2025
Bilingual Customer Service Representative
NACS
11.2020 - 11.2022
Notary Public Assistant
Chattanooga Service
03.2017 - 10.2020
High School Diploma -
Ooltewah High School