MARIA A. RAMIREZ
Smithville,Tx
Summary
Highly skilled Clinical Navigator with background in providing patient-centered care coordination. Proven ability to bridge communication between multidisciplinary healthcare teams, patients, and caregivers. Strengths include problem-solving, strong clinical judgment, and adaptability. Previous roles have shown significant improvement in patient outcomes through efficient navigation of complex healthcare systems.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Neurosurgery Clinical Navigator
Advanced Pain Care Clinic
Round Rock, Texas
01.2024 - 04.2025
- Served as liaison between Physicians, clinics, vendors and Surgery Centers
- Provided education on Spinal Cord Stimulation
- Monitored patient progress through follow-up appointments and phone calls post operatively
- Identified barriers to care access such as financial or transportation issues
- Notified physicians whenever patient assessments revealed issues or problems
- Cultivated positive relationships with patients to ensure patients obtain best possible care
- Ensured patients met medical necessity and assisted in coordinating referrals if needed
- Review patients medical history and medications to screen for need of medical clearances pre surgically
- Communicated with patients and families about treatment plans and at-home care
Project Coordinator
Dell Seton Medical Center
Austin, Tx
03.2022 - 02.2023
- Manage patient feedback line
- Take daily brief meeting minutes
- Intake of patient concerns and grievances
- Place tickets in Salesforce system for grievances and route to appropriate leadership for investigation process
- Generate grievance outcome letters, mail certified and complete closure in system
- Trained in reimbursement processes
- Trained in peoplesoft for supply ordering
Patient Navigator
Dell Seton Medical Center
Austin, Tx
11.2019 - 03.2022
- Maintain patients and visitors in the emergency department waiting room informed of the process and expected waiting times
- Collaborate with nursing staff and managers for patient needs
- Patient rounding for emergency department patients being treated
- Follow up discharge phone calls to patients discharged within 24 to 72 hours, assist with gaps, questions or needs as appropriate
- Assist patients and visitors with patient information
- Assist social workers with patient needs as appropriate
- Interpretation for clinical staff as requested
- Spanish language
Medical Assistant
Family Health Center of Bastrop
Bastrop, Tx
01.2019 - 11.2019
- Responsible for taking patient medical history and vital signs
- Prepare patient exam rooms with necessary equipment for in office procedures and administrative paperwork
- Perform electrocardiograms and diagnostic tests as ordered by Physician
- Relay lab results to patients as ordered by Physician
- Approve medication refill requests as appropriate
Patient Care Coordinator
Resolutions Hospice
Austin, Tx
04.2018 - 01.2019
- Morning and evening reports to the team, keeping informed of census,admits, discharges and on call schedules
- Intake referral information and relay to the designated team, ensuring follow up
- Processing admissions and discharges
- Morning and evening reports to the team, keeping informed of census,admits, discharges and on call schedules
- Prepare all appropriate recertification paperwork for weekly meeting
- Marketing Austin Region, making visits to facilities twice a week
- Reconcile reports on a daily basis and coordinate with departments to resolve discrepancies
- Weekly chart audits to ensure compliance
Transitional Patient Care Management Coordinator
Austin Diagnostic Clinic
Austin, Tx
04.2018 - 01.2019
- Perform daily insurance audits to target ADC patient ER visits and hospitalizations
- Perform daily patient audits to determine gaps in care, based on internal insurance reporting
- Review hospital records to provide ER follow up or Urgent care informational letters, based on patient visit type
- Make Transition of Care calls to patients, verifying medications, discussing emergent signs and symptoms based on condition
- Assist with scheduling follow up appointments and ensuring the information is routed to appropriate providers
- Coordinate testing, medications ordering, labs completion and weekly patient follow up calls
- Monitor and flag frequent hospital flyers and contact to provide helpful resources based on medical condition
- Providing ADC nurse triage line information
Marketing Director/Admissions Coordinator
Silver Pines Nursing and Rehabilitation
Bastrop, TX
01.2017 - 08.2017
- Managed inquiry and admission process, provide information via tours, personal visits, assessments, and follow up
- Verified insurance benefits meet admission standards, work with DON and department heads to ensure proper placement
- Educate patients and families about insurance policies including Medicare, Medicaid and other
- Designed and developed marketing and promotional materials for facility
- Coordinate with in house departments to ensure completion of all tasks prior to patient arrival
- Maintained census data for daily meetings, weekly and monthly reports
- Visit Hospital Liaison Case Managers, provide information and answer any questions about services
- Explained admission agreement to new residents and/or responsible party and obtain required signatures on admission forms
- Coordinate facility marketing events with staff and community
- Establish relationship with Physicians, Social Workers and families to ensure proper placement
Senior Certified Medical Assistant
Austin, Tx
01.2017 - 08.2017
- Managed inquiry and admission process, provide information via tours, personal visits, assessments, and follow up
- Verified insurance benefits meet admission standards, work with DON and department heads to ensure proper placement
- Educate patients and families about insurance policies including Medicare, Medicaid and other
- Designed and developed marketing and promotional materials for facility
- Coordinate with in house departments to ensure completion of all tasks prior to patient arrival
Medical Assistant
Robert Dougherty M.D, Family Physician
Bastrop, TX
05.2006 - 01.2017
- Responsible for taking patient medical history and vital signs
- Prepared patient exam rooms with necessary equipment for in office procedures and administrative paperwork
- Performed electrocardiograms and diagnostic tests as ordered by Physician
- Provided back office support and supervision
- Recorded patient history, vital signs, and scheduled follow up appointments and communicate results to patients
- Provided and maintained patient education materials; maintained medical inventory, clinical and drug supplies
- Handled lab/x-ray reports, prescription
Education
Medical Assisting -
National Institute of Technology
01.2006
Healthcare Interpreter -
University of Texas at Austin
Austin, TXSkills
- Venipunctures
- Injections
- Dressings
- Interpersonal skills
- Microsoft Office
- Microsoft Excel
- Google Docs
- Clinical expertise
- Administrative expertise
- Medical Records Management
- Coding
- Supply maintenance
- Data Entry
- Referral management
- Healthcare communication
- Bilingual communication
- Computer literacy
- Schedule coordination
- Healthcare navigation
- Patient advocacy
- Relationship building
- Reliability and dedication
- Medical terminology
- Cross-functional collaboration
Certification
- NCCT Certified Medical Assistant and BLS Certified
- Healthcare Interpreter
Languages
- Spanish
- Bilingual
Timeline
Neurosurgery Clinical Navigator
Advanced Pain Care Clinic
01.2024 - 04.2025
Project Coordinator
Dell Seton Medical Center
03.2022 - 02.2023
Patient Navigator
Dell Seton Medical Center
11.2019 - 03.2022
Medical Assistant
Family Health Center of Bastrop
01.2019 - 11.2019
Patient Care Coordinator
Resolutions Hospice
04.2018 - 01.2019
Transitional Patient Care Management Coordinator
Austin Diagnostic Clinic
04.2018 - 01.2019
Marketing Director/Admissions Coordinator
Silver Pines Nursing and Rehabilitation
01.2017 - 08.2017
Senior Certified Medical Assistant
01.2017 - 08.2017
Medical Assistant
Robert Dougherty M.D, Family Physician
05.2006 - 01.2017
Medical Assisting -
National Institute of Technology
Healthcare Interpreter -
University of Texas at Austin
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