Maria Argueta
Dallas
Summary
Compassionate Care Coordinator with background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for liaising between patients, healthcare providers, and insurance companies; and problem-solving abilities for addressing any issues or barriers to care. Previous roles involved improved patient satisfaction rates and streamlined care processes.
Overview
9
9
years of professional experience
Work History
Care Coordinator
SCAN Health Plan
Dallas
12.2025 - 05.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified member needs promptly and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Care Coordinator
Texas Oncology
Dallas
01.2024 - 10.2025
- Scheduled and rescheduled oncology patient appointments based on urgency and care plans.
- Delivered exceptional customer service to cancer patients via phone.
- Assisted patients in updating insurance information and verifying coverage.
- Managed high call volumes with professionalism and empathy, ensuring patient needs were met.
Commercial Collections Specialist
PAM Health
Plano
01.2023 - 01.2024
- Processed insurance claims for physical therapy patients
- Followed up on appeal statuses and ensured timely submission of required documents
- Regularly exceeded daily patient processing quota, demonstrating efficiency and accuracy
Medical Collections Specialist
SCP Health
Dallas
01.2017 - 01.2023
- Handled inbound and outbound calls regarding patient billing with insurance companies, hospitals, and other parties
- Submitted medical records, appeals, and corrected UB04 claims to resolve claim denials
- Processed payments and updated patient insurance records in system
- Ensured accurate follow-up and tracking of claim statuses
Education
High School Diploma -
Thomas Jefferson High School
05-2015
Skills
- Medical Billing & Collections
- Insurance Verification & Claims Processing
- EMR/HER Systems
- UB04/CMS-1500 Forms
- Customer Service & Call Center Support
- Bilingual: English & Spanish
- HIPAA Compliance
- Appeals & Denials Management
- Effective communication
- Microsoft office, Excell
Timeline
Care Coordinator
SCAN Health Plan
12.2025 - 05.2026
Care Coordinator
Texas Oncology
01.2024 - 10.2025
Commercial Collections Specialist
PAM Health
01.2023 - 01.2024
Medical Collections Specialist
SCP Health
01.2017 - 01.2023
High School Diploma -
Thomas Jefferson High School