Maria Arias
Euless,TX
Summary
Friendly Insurance Verification Specialist at Bear Creek Family Dentistry with a strong focus on HIPAA compliance and patient confidentiality. Proven ability to enhance communication and streamline insurance verification processes, ensuring timely patient care. Recognized for attention to detail and exceptional interpersonal skills, fostering positive relationships with both patients and medical staff. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist
Bear Creek Family Dentistry
Grapevine, TX
05.2023 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
Cashier Team Lead
Seven Eleven
Euless, TX
08.2022 - 05.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Cashier Team Lead
Circle K
Euless, TX
12.2021 - 08.2022
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
Assistant Manager
Wingstop
Euless, TX
03.2021 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Sulphur Springs High School
Sulphur Springs, TX05.2019
Skills
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
- Communication and interpersonal skills
Certification
CPR in accordance with the curriculum of the American Heart Association issued 10/13/2023.
Languages
Spanish
Native or Bilingual
Timeline
Insurance Verification Specialist
Bear Creek Family Dentistry
05.2023 - Current
Cashier Team Lead
Seven Eleven
08.2022 - 05.2023
Cashier Team Lead
Circle K
12.2021 - 08.2022
Assistant Manager
Wingstop
03.2021 - 12.2021
Sulphur Springs High School