Maria Arzola
North Holywood,CA
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with the ability to perform effectively in independent and team environments.
Overview
18
18
years of professional experience
Work History
Front Desk Agent
Springboard Hospitality
900 Hammond St., West Hollywood, CA 90069
08.2022 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
Airport Representative
Putney Student Travel
06.2022 - 08.2022
- Provided passenger assistance at the ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Paraeducator, Special Education
360 Degree Therapy
02.2022 - 06.2022
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Offered student support through special accommodations, extra assistance and assessments.
Paraeducator, Special Education
Santa Monica-Malibu Unified School District
03.2021 - 02.2022
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Assist teachers and work individually with students with special needs, helping each navigate the education system.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills
- Graded tests and papers and recorded grades for teaching staff.
Child Care Provider
24HR Home Care
04.2018 - 06.2021
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Administrative Assistant
Columbia Showcase & Cabinet Co., Inc.
04.2007 - 12.2019
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Handled logistics, catering, agendas, and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Provided clerical support, addressing routine and special requirements.
Education
Associate of Arts - Child Development - Special Education
Los Angeles Valley College
Van Nuys, CA2022
High School Diploma -
Ulysses S Grant High School
Van Nuys, CA06.2003
Skills
- Bilingual in Spanish and English
- Multi-line phone proficiency
- Program files maintenance
- Documentation and control
- AP/AR proficiency
- Data Entry
- Travel accommodations
- Organization and prioritization skills
- Active Listening
- Multitasking and Time Management
- Office Equipment Operation
Timeline
Front Desk Agent
Springboard Hospitality
08.2022 - Current
Airport Representative
Putney Student Travel
06.2022 - 08.2022
Paraeducator, Special Education
360 Degree Therapy
02.2022 - 06.2022
Paraeducator, Special Education
Santa Monica-Malibu Unified School District
03.2021 - 02.2022
Child Care Provider
24HR Home Care
04.2018 - 06.2021
Administrative Assistant
Columbia Showcase & Cabinet Co., Inc.
04.2007 - 12.2019
Associate of Arts - Child Development - Special Education
Los Angeles Valley College
High School Diploma -
Ulysses S Grant High School