Maria Arzola
North Holywood,CA
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with the ability to perform effectively in independent and team environments.
Overview
18
18
years of professional experience
Work History
Front Desk Agent
Springboard Hospitality
08.2022 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
Airport Representative
Putney Student Travel
06.2022 - 08.2022
- Provided passenger assistance at the ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Paraeducator, Special Education
360 Degree Therapy
02.2022 - 06.2022
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Offered student support through special accommodations, extra assistance and assessments.
Paraeducator, Special Education
Santa Monica-Malibu Unified School District
03.2021 - 02.2022
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Assist teachers and work individually with students with special needs, helping each navigate the education system.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills
- Graded tests and papers and recorded grades for teaching staff.
Child Care Provider
24HR Home Care
04.2018 - 06.2021
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Administrative Assistant
Columbia Showcase & Cabinet Co., Inc.
04.2007 - 12.2019
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Handled logistics, catering, agendas, and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Provided clerical support, addressing routine and special requirements.
Education
Associate of Arts - Child Development - Special Education
Los Angeles Valley College
Van Nuys, CA2022
High School Diploma -
Ulysses S Grant High School
Van Nuys, CA06.2003
Skills
- Bilingual in Spanish and English
- Multi-line phone proficiency
- Program files maintenance
- Documentation and control
- AP/AR proficiency
- Data Entry
- Travel accommodations
- Organization and prioritization skills
- Active Listening
- Multitasking and Time Management
- Office Equipment Operation
Timeline
Front Desk Agent
Springboard Hospitality
08.2022 - Current
Airport Representative
Putney Student Travel
06.2022 - 08.2022
Paraeducator, Special Education
360 Degree Therapy
02.2022 - 06.2022
Paraeducator, Special Education
Santa Monica-Malibu Unified School District
03.2021 - 02.2022
Child Care Provider
24HR Home Care
04.2018 - 06.2021
Administrative Assistant
Columbia Showcase & Cabinet Co., Inc.
04.2007 - 12.2019
Associate of Arts - Child Development - Special Education
Los Angeles Valley College
High School Diploma -
Ulysses S Grant High School
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