MARIA A. SIERRA
Van Nuys,CA
Summary
Proactive healthcare administrative professional with expertise in high-volume patient scheduling and records management. Proven ability to optimize clinic efficiency, mentor team members, and ensure strict data accuracy. Fluent in English and Spanish, delivering seamless support to diverse patient populations and clinical teams.
Overview
22
22
years of professional experience
Work History
Assistant Manager/Patient Administrative
Prohealth Imaging Center
02.2018 - Current
- Patient Registration
- Medical records
- Scheduling management
- Chart prep
- High volume of calls
- Handling incoming new referrals
- Keeping charts up to date
- Data entry
- Assisting in training
- Problem resolution
Medical/Personal Assistant, Patient Coordinator
Diagnostic Company Nationwide Medical
12.2012 - 05.2018
- Experienced in scheduling department and requesting records for patients.
- Billing out and data entry on a daily base.
- Patients charts in order
Shift Manager/Head Receptionist
Supercuts
12.2004 - 12.2015
- Greeted customers entering the store ascertain what each customer wanted or needed.
- Earned management trust by becoming shift manager and serving as key holder, responsibly opening and closing store.
- Answered questions regarding store and product, while maintaining knowledge of current sales and store.
- Maintained up to date knowledge of store policies regarding payments, returns and exchanges.
- Computed accurate sales prices for purchase transactions.
- Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
- Trained new employees by providing knowledge of specific store task and policies guaranteed positive customer experience and accurately wait time and balanced cash drawer after every shift.
Education
High school diploma -
Reseda High School
Some in - English, math, child development
Pierce College
Skills
- Bilingual English and Spanish
- Listening skills
- Creative problem solving
- Strong organizational skills
- Scheduling
- MS Windows proficient
- Excellent Customer service
- Shipping and receiving
- Multi-task
- Inventory control
- Cash management
- Invoice processing
- Fast learner
- Telephone inquiries
- Excellent communication skills
- Store maintenance
- Multi-line phone usage
- Training development
- Credit card processing
- Experience Excel
- Data entry
- Diagnostic radiology scheduler billing
- Records
Timeline
Assistant Manager/Patient Administrative
Prohealth Imaging Center
02.2018 - Current
Medical/Personal Assistant, Patient Coordinator
Diagnostic Company Nationwide Medical
12.2012 - 05.2018
Shift Manager/Head Receptionist
Supercuts
12.2004 - 12.2015
High school diploma -
Reseda High School
Some in - English, math, child development
Pierce College