María Báez García
Clarksville,IN
Summary
Bilingual and experienced HR professional specializing in employee engagement and benefits management. Expertise in conflict resolution and case management, ensuring high-quality support for clients and staff. Committed to continuous improvement and operational efficiency, utilizing a proactive approach to meet organizational objectives.
Overview
26
26
years of professional experience
Work History
Benefits Case Manager
LifeSpring Health Systems
Jeffersonville, Indiana
12.2016 - Current
- Assist clients to apply for benefits such as Medicare, Medicaid, food stamps, Extra Help, Part D (Prescription D) and Social Security (SSI, SSDI and SSRI)
- Coordinated client assessments to identify needs and appropriate services.
- Developed individualized care plans based on client goals and preferences.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Facilitated communication among clients, families, and healthcare providers to ensure comprehensive care coordination.
- Counseled clients on available resources within the community that could help meet their needs.
- Managed caseloads to maintain timely documentation and reporting, enhancing service delivery.
- Organized support groups to foster community engagement and resource sharing for clients.
Benefits Team Lead
LifeSpring Health Systems
Jeffersonville, Indiana
03.2019 - 12.2023
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Planned and delivered training sessions to enhance employee effectiveness and target specific weaknesses.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained accurate records of employee attendance and task completion times.
- Trained new staff in relevant processes and procedures.
Eligibility Assistant
Family and Social Services Administration, Division of Family Resources
Jeffersonville, Indiana
07.2016 - 12.2016
- Reviewed client information, facilitated access to computer applications, and clarified program requirements to enhance client understanding.
- Generated daily reports detailing client assistance types and maintained daily voter registration report for accurate tracking.
- Scheduled the client and logged them into the corresponding state system.
- Answered incoming telephone calls and forwarded them to appropriate personnel or department.
Human Resources Consultant
Be Yellow Corp
San Juan, PR
05.2015 - 10.2015
- Conducted recruitment processes to attract top talent, enhancing workforce quality and diversity.
- Developed HR policies and procedures, ensuring organizational compliance and aligning with best practices.
- Advised management on employee relations and conflict resolution strategies.
- Managed employee benefits programs to ensure competitive offerings and satisfaction.
- Evaluated existing benefit packages and recommended improvements based on research findings.
- Developed staffing strategies to fill vacancies and define position allocations.
- Collaborated with individuals from various cultural and ethnic backgrounds to foster inclusivity.
- Developed employee handbook with safety guidelines to ensure compliance and employee well-being.
Retirement Services Official
Teacher's Retirement System of Puerto Rico
San Juan, PR
08.2000 - 10.2015
- Reviewed deceased teachers payroll thoroughly, determining correct amounts for beneficiary payments and billing.
- Responded to inquiries as the initial escalation point, liaising with beneficiaries and the Teacher's Retirement System to ensure accurate plan record keeping.
- Calculate the amount that the Department of Education had to pay to the Teacher's Retirement System every month.
- Executed daily duties with precision and efficiency, ensuring compliance with operational standards.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Calculating retirement and survivor benefits, as well as providing counseling on retirement options.
Human Resources Manager
Mei Ling Restaurant
Barceloneta, PR
12.2000 - 12.2014
- Identified, screened and interviewed potential employees.
- Developed talent pool by conducting interviews and preparing contracts for potential candidates.
- Managed onboarding processes to ensure smooth integration of new staff.
- Coordinated orientation sessions for new hires, providing onboarding information to facilitate their integration.
- Conducted performance evaluations to support staff development and engagement.
- Facilitated conflict resolution meetings to address employee disputes and improve workplace relationships.
- Led conflict resolution efforts to maintain a positive work environment.
- Managed employee discipline and termination processes to ensure adherence to company policies.
- Safeguarded sensitive employee and company information by implementing strict confidentiality protocols.
Education
Master of Business Administration - Human Resources
Caribbean University
Vega Baja, PR01-2012
Bachelor of Business Administration - Management
University of Puerto Rico
Arecibo, PR01-2004
Skills
- Case management and client management
- Health insurance knowledge
- Medicaid regulations
- Eligibility assessment
- Problem solving and negotiation
- Conflict resolution
- Leadership and team leadership
- Communication skills
- EMR/EHR proficiency
- Time management
- Staff education and training
- Case needs assessment
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Benefits Team Lead
LifeSpring Health Systems
03.2019 - 12.2023
Benefits Case Manager
LifeSpring Health Systems
12.2016 - Current
Eligibility Assistant
Family and Social Services Administration, Division of Family Resources
07.2016 - 12.2016
Human Resources Consultant
Be Yellow Corp
05.2015 - 10.2015
Human Resources Manager
Mei Ling Restaurant
12.2000 - 12.2014
Retirement Services Official
Teacher's Retirement System of Puerto Rico
08.2000 - 10.2015
Master of Business Administration - Human Resources
Caribbean University
Bachelor of Business Administration - Management
University of Puerto Rico