Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Balen

Miami

Summary

Dedicated professional with a proven track record of providing exceptional customer support and resolving conflicts to ensure maximum satisfaction. Strong background in customer relations and communication, committed to delivering top-notch service tailored to meet individual needs. Results-driven approach allows for effective management of concerns and exceeding expectations in every interaction.

Overview

15
15
years of professional experience

Work History

Member Service Representative

Arkos Health
01.2024 - Current
  • Customer service
  • Outbound calls
  • Inbound calls
  • Accurately and efficiently coordinates and tracks scheduling of visits to be conducted by Nurse Practitioners, quality coordinators, RN Care Managers, or other providers as assigned
  • Insurance verification
  • Appointment reminders
  • Appointment scheduling for Telehealth
  • CarePoint
  • SalesForce
  • Five9 software
  • Obtain current patient information for established patients

Member Service Representative

BroadPath
09.2023 - 12.2024
  • Customer service
  • Outbound calls
  • Inbound calls
  • Patient scheduling
  • Insurance verification
  • Appointment reminders
  • Appointment scheduling for Telehealth
  • CarePoint EMR
  • Five9 software
  • Obtain current patient information for established patients

Patient Access Representative

Change Healthcare
08.2021 - 10.2022
  • Obtains current patient information for established and new patients
  • Accurately enters/updates patient information in the scheduling system
  • Identifies payer source and verifies insurance eligibility
  • Review the scheduling system for needed updated demographics and consent forms
  • Provide messages or transfer the call to physicians and nurses.
  • Protects/observes patient confidentiality per policies and procedures.
  • Accurately imports registration documents into patients' electronic health record

Front Desk Receptionist

South Dental
03.2018 - 07.2020
  • Electronic Medical Records (Easy Dental & Dentrix)
  • Customer Service
  • Insurance Verification
  • Patient Schedules
  • Explain Treatment Plans
  • Incoming calls
  • Orders
  • Handling large and small sums of money
  • Training new hires
  • Running office as needed when the manager was not in the office

Medical Assistant

Planned Parenthood
07.2010 - 07.2015
  • Electronic Medical Records (NextGen & eClinical works)
  • Customer Service
  • Patient Care
  • Triage Patients
  • Phlebotomy
  • Receptionist
  • Inventory and orders
  • Handling large and small sums of money
  • Equipment maintenance

Education

Medical Billing & Coding -

DeVry University
06.2025

DIPLOMA in Medical Assistant - undefined

EVEREST INSTITUTE
Miami, FL
04.2010

Skills

  • Excellent communication
  • Great customer service
  • Patient and caring towards others
  • Exceptional time management
  • Literate with Microsoft Office Products, and internet research
  • Bilingual English/Spanish
  • Motivator and achiever
  • 40 WPM
  • Insurance Verification
  • EMR Systems
  • Medical Scheduling
  • Phlebotomy
  • Call center experience
  • Healthcare
  • Work prioritization
  • Remote office availability
  • Inbound call management
  • Customer data confidentiality

Languages

Spanish
Native or Bilingual

Timeline

Member Service Representative

Arkos Health
01.2024 - Current

Member Service Representative

BroadPath
09.2023 - 12.2024

Patient Access Representative

Change Healthcare
08.2021 - 10.2022

Front Desk Receptionist

South Dental
03.2018 - 07.2020

Medical Assistant

Planned Parenthood
07.2010 - 07.2015

DIPLOMA in Medical Assistant - undefined

EVEREST INSTITUTE

Medical Billing & Coding -

DeVry University

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