Maria Barrera
Skokie,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Social Response & Customer Retention Analyst
CSC Generations / LTD Commodities
03.2022 - 04.2023
- Performed daily status and sales reports for executive staff, weekly average reports, customer feedback reports, etc
- Trained employees on social media, and processes within department, delegated operating procedures
- Major accounts prospecting and Sales - emphasis on maintaining and growing business-to-business relationships
- Launched investigation, and documentation with legal team to address liabilities across all 20 company brands
- Increased customer engagement through social media
- Cultivated strong corporate image and identity with clear branding
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes
Social Media Manager
Skokie Provisions
07.2021 - 03.2022
- Created Content with owners/chefs; staged, recorded/photographed, & edited content
- Managed advertisements for social events, such as Farmer Markets, and pop-up events
- Increased customer engagement through social media, engagement shot to 200% increase
- Designed and implemented social media strategies to align with business goals
- Developed and managed content calendars for each platform to establish timely and relevant posts
- Collaborated with other companies to develop integrated branding and public relations strategies
CS Social & Retention Specialist
LTD Commodities
06.2020 - 03.2022
- Managed Social Media, Ratings, Surveys, Legal threats, Better Business Bureau (BBB) & Attorney General Complaints. Average 2-5 per day
- Expert responses and order management for E-Commerce sites, eBay, Walmart, Target, and Amazon. Average 150 per day
- Facilitated tax-exempt customers, through Avalara program & yearly tax seminars
- Documented Taxes and other billing requirements for Finance and Legal Department
- Advocated for staff members, helping to identify and resolve conflicts
- Reported issues and recognized development areas to eliminate repeat occurrences
- Identified changing customer needs and adapted service strategies to meet them
CS Resolution Specialist - Multi Chancel Expert
LTD Commodities
09.2016 - 06.2020
- Direct assistance to customers via phone, chat, fax, and mail with orders, order status, complaints, and billing. Average 150 per day
- Learned new programs, policies, and laws implemented, while delegating them to employees trained under me
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions, and implementing promising solutions
- Completed Sales calls to prior clients and provided expertise resolutions.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
Education
Associate of Arts - Business Administration And Marketing
Bachelor of Arts - Marketing Management & Global Business
I am working towards receiving two Bachelor's degrees in Marketing, and Global Business
High School Diploma -
Skills
- Delegating work based on daily traffic & company needs
- Problem-solving in difficult/complex situations
- Strong public speaking skills Excellent rapport with customers & team members
- Computer Proficiency: Outlook, Word, Excel, Powerpoint, Mac IOS, Teams, Zoom
- Business Computer Proficiency: PuTTY, Slack, System Analysis Program Development(SAP), HootSuite, Zendesk, Qcterm, Survey Monkey
- Customer Data Confidentiality
Accomplishments
- Certifications: Avalara 2023, Social Media Marketing, Marketing via Ecommerce, BBB Certification.
Certification
- Avalara 2023
- BBB Certification
- E-Commerce seminar certifications
Languages
Spanish
Native or Bilingual
Timeline
Social Response & Customer Retention Analyst - CSC Generations / LTD Commodities
03.2022 - 04.2023
Social Media Manager - Skokie Provisions
07.2021 - 03.2022
CS Social & Retention Specialist - LTD Commodities
06.2020 - 03.2022
CS Resolution Specialist - Multi Chancel Expert - LTD Commodities
09.2016 - 06.2020
Oakton Community College - Associate of Arts, Business Administration And Marketing
North Eastern Illinois University - Bachelor of Arts, Marketing Management & Global Business
Niles North High School - High School Diploma,
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