MARIA BELEN ALVAREZ
Providence,RI
Summary
Friendly and reliable customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem solving abilities and customer centered approach. Committed to providing excellence and and a positive team environment.
Overview
5
5
years of professional experience
Work History
Manager
Le Doggie Cool
Brooklyn, NY
06.2023 - 01.2026
- Delivered excellent customer service and resolved customer concerns.
- Developed and implemented training programs for staff to enhance service quality.
- Handled cash transactions and supported POS system operations.
- Led daily operations to ensure optimal store performance and customer satisfaction.
Kitchen Assistant
Blend Restaurant
Brooklyn, NY
01.2022 - 06.2023
- Monitored inventory levels, assisting in stock management and ordering supplies as needed.
- Maintained cleanliness and sanitation standards according to food safety guidelines.
- Prepared ingredients and maintained kitchen cleanliness to ensure efficient workflow.
- Assisted chefs in food preparation, enhancing menu item presentation and quality.
Customer Service Executive
Multicenter S.R.L.
10.2020 - 01.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high volume client interaction.
- Trained new staff on company policies and customer service best practices to enhance team performance.
Education
Bachelor's Degree - International Relations
Gabriel René Moreno Autonomous University
Diploma - Foreign Trade
UAGRM Graduate School
Skills
- Customer Service
- Cash Handling
- POS Systems
- Food Preparation
- Problem Solving
- Organized & Detail-Oriented
- Team leadership
- Store operations
- Training and mentoring
LANGUAGES
Spanish – Native
Native or Bilingual
Portuguese – Advanced
Native or Bilingual
English – Intermediate
Full Professional
Timeline
Manager
Le Doggie Cool
06.2023 - 01.2026
Kitchen Assistant
Blend Restaurant
01.2022 - 06.2023
Customer Service Executive
Multicenter S.R.L.
10.2020 - 01.2022
Diploma - Foreign Trade
UAGRM Graduate School
Bachelor's Degree - International Relations
Gabriel René Moreno Autonomous University