Maria Bernal
Yuma,AZ
Summary
Proven leader with a track record at Advance Call Center Technologies, adept in workload prioritization and staff training to exceed end-of-month goals. Skilled in fostering a team of 20+ reps to develop their full potential, ensuring decision-making capabilities that drive success.
Overview
16
16
years of professional experience
Work History
Supervisor of Outbound
Advance Call Center Technologies
04.2013 - Current
In charge of 20+ reps, My job duties are to coach and develop all the correct behaviors to the agents in charge ao they can be a successful team and meet eom goal.
Ourbound Sales Agent
Advance Call Center Technologies
08.2008 - 04.2013
In charge of 20+ reps, My job duties are to coach and develop all the correct behaviors to the agents in charge ao they can be a successful team and meet eom goal.
Education
Highschool Diploma -
West Phoenix High School
Phoenix, AZ03.2017
Skills
- Workload prioritization
- Staff Training and Development
- Decision-making capabilities
Timeline
Supervisor of Outbound
Advance Call Center Technologies
04.2013 - Current
Ourbound Sales Agent
Advance Call Center Technologies
08.2008 - 04.2013
Highschool Diploma -
West Phoenix High School