Robert Bianchi
Wellington,FL
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at Bulldog Marketing. Excelled in conflict resolution and critical thinking, leading to innovative upselling techniques that boosted sales. Mentored staff at Gielow Pickles, improving productivity and workflow through effective leadership and problem-solving abilities. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Bulldog Marketing
01.2024 - 03.2024
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Boosted sales figures with introduction of innovative upselling techniques.
Floor Supervisor
Gielow Pickles
11.2022 - 11.2023
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delegated tasks to employees to enhance productivity and workflow.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
Education
Associate of Arts -
Palm Beach State College
Lake Worth, FL05.2008
High School Diploma -
Royal Palm Beach Community High School
Royal Palm Beach, FL05.2001
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Conflict Resolution
- Scheduling
- Product Knowledge
- Order Processing
- Team Development
- Documentation
- Administrative Support
- Order Fulfillment
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
Bulldog Marketing
01.2024 - 03.2024
Floor Supervisor
Gielow Pickles
11.2022 - 11.2023
Associate of Arts -
Palm Beach State College
High School Diploma -
Royal Palm Beach Community High School
Similar Profiles
Tyler HornTyler Horn
President at Bulldog Cleaning Co.President at Bulldog Cleaning Co.
Alena JackmanAlena Jackman
Kennel Associate and Whelper at BMF Kennels and Bulldog BreedingKennel Associate and Whelper at BMF Kennels and Bulldog Breeding
Sarah ThompsonSarah Thompson
Server at Bulldog BurgerServer at Bulldog Burger