MARIA BISWAS
Department Manager, Sales Manager, Assistant Manager, Store Manager
San Francisco,CA
Summary
Accomplished luxury retail leader with 12+ years of global experience across high-end fashion, beauty, and lifestyle brands including Neiman Marcus, Gucci, Bally, and Porsche Design. Proven expertise in VIC client management, CRM strategy, team leadership, retail operations, and brand growth. Known for driving revenue through strategic assortment planning, clienteling excellence, experiential events, and talent development. Adept at building high-performing teams while delivering exceptional client experiences aligned with luxury brand standards.
Overview
13
13
years of professional experience
Work History
Department Manager – Cosmetics, Skin Care & Fragrances, Client Success Manager and Growth Strategist
NEIMAN MARCUS
2023.01 - 2025.01
- Diversified product category by introducing men’s fragrance in men’s apparel department in-store to increase brand revenue
- Developed brand portfolio by increasing product lines within men’s and women’s fragrance and skincare which drove revenue by ~25%
- Initiated eventing at the store in collaboration with brand partners to build client relation and generate revenue
- Department grew ~15% YTD vs LY with 3 new brands introduced in the department
- Recruited staffs for the store in collaboration with the hiring department
- Collaborated with marketing to implement promotional strategies
- Ensured inventory level wee maintained and optimized
- Operations and People Management
- Served as point of contact for the retail business, managing client relationships, sales team, and supported business development opportunities to grow the brand
- Collaborated with cross-functional teams in sales, marketing, visual merchandizing and buying on various campaigns and in-store events
- Led a high-performance team of 20+; oversaw daily operations, strategic planning, goal setting, professional development and coaching
- Promoted a culture of accountability to meet or exceed sales and service goals.
- Incorporated an inclusive environment that encouraged associates growth and development
- Fostered strong customer relationships and ensured high level of customer satisfaction
- Luxury Retail
Floor Manager – Client Relationship and Business Development
BALLY SWITZERLAND
2022.01 - 2023.01
- Diversified product category by introducing Bally’s women’s category in-store to increase brand revenue by ~40% ($200,000)
- Developed brand portfolio by increasing product lines within men’s accessories, which drove revenue by ~25%
- Initiated a home shopping sales channel for clients during Covid, which continued profitability for the brand
- Analyzed yearly profitability scenarios by mapping various customer tiers and their behavioral patterns, which forecasted sales performance, and helped achieve sales target month-on-month
- Operations and People Management
- Served as point of contact for the retail business with ~$500,000 revenue, managing client relationships, sales team, and financially supported business development opportunities to grow the brand
- Collaborated with cross-functional teams in sales, marketing, visual merchandizing and buying on various campaigns and in-store events
- Led a high-performance team of 10+; oversaw daily operations, strategic planning, goal setting, and professional development
- Reliance Luxury Retail
Team Manager – Account Management, Product Development Training, Retail Operations
GUCCI
2017.01 - 2021.01
- Utilized Excel modeling to prepare daily reports across sectors: marketing, operations, accounting, sales
- Created spreadsheets and input data to analyze and provide recommendations that resulted in a reduction of excess inventory by 5% and unnecessary spending company-wide by 15%.
- The further removed from experience, the few bullets you will probably utilize. Don’t reiterate skills already mentioned unless results are more significant
- Retail Operations
- Served as point of contact for the retail business with ~$500,000 revenue, managing client relationships, sales team, and financially supported business development opportunities to grow the brand
- Collaborated with cross-functional teams in sales, marketing, visual merchandizing and buying on various campaigns and in-store events
- Led a high-performance team of 10+; oversaw daily operations, strategic planning, goal setting, and professional development
- Kering
Senior Client Advisor - Client Relationship Management, Retail Operation
PORSCHE DESIGN
2012.01 - 2017.01
- Assisted VIP clients with personal shopping and styling, also engaging in client acquisition and relationship building
- Activities to convert leads to drive client retention, which resulted in exceeding personal KPI by 10% year-on-year
- Oversaw day-to-day operation of the retail store, including opening and closing procedures, visual merchandizing, inventory management and cash handling, and other operational processes in line with brand standards
- Planned and executed special events within the retail store, including trunk shows, product launches and private shopping events for VIP clients, coordinated logistics to ensure a seamless event experience
- Bin Hendi LLC
Education
Bachelor of Arts - English Honors
Loreto College
India, WB03.2007
Skills
Clienteling and VIC Management, CRM strategy, retail operations, team leadership and Coaching, event management, visual merchandising, business development, inventory optimization, sales forecasting
Languages
Hindi
Full Professional
Bengali
Full Professional
English
Full Professional
Additional Information
Technical: MS Excel, Powerpoint, SAP, POS System, Social Media Platform
Timeline
Department Manager – Cosmetics, Skin Care & Fragrances, Client Success Manager and Growth Strategist
NEIMAN MARCUS
2023.01 - 2025.01
Floor Manager – Client Relationship and Business Development
BALLY SWITZERLAND
2022.01 - 2023.01
Team Manager – Account Management, Product Development Training, Retail Operations
GUCCI
2017.01 - 2021.01
Senior Client Advisor - Client Relationship Management, Retail Operation
PORSCHE DESIGN
2012.01 - 2017.01
Bachelor of Arts - English Honors
Loreto College