MARIA BOCCIA
Charlotte,NC
Summary
Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns with strong interpersonal skills, resulting in improved client relationships and loyalty. Committed to driving positive outcomes through effective communication and problem-solving.
Overview
15
15
years of professional experience
Work History
General Manager
Galaxy
Blacksburg, SC
02.2020 - 10.2024
- Cultivated strong relationships with customers
- Monitored financial performance of the organization and initiated corrective actions as needed
- Negotiated contracts with vendors
- Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets
- Oversaw day-to-day operations of the company while coordinating with staff members
Business Owner/Operator
Clean Juice
Orlando, FL
06.2018 - 02.2020
- Oversaw daily operations of small business including customer service and financial management
- Participated in local community activities to promote the brand's visibility and reputation
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Kept records for production, inventory, income, and expenses.
Business Owner/Operator
Boccia Properties
Charlotte, NC
01.2010 - 01.2018
- Coordinated maintenance activities for all owned properties as needed
- Managed tenant relations by resolving disputes quickly and efficiently
- Ensured that all required legal documents were completed accurately prior to any transaction
- Reviewed monthly financial statements to identify areas of improvement in operating costs
Education
Associate of Arts - Business
Broward Community College
Skills
- Financial management
- Contract negotiation
- Customer service
- Team leadership
- Operational oversight
- Relationship building
- Customer relationship management
- Sales strategy development
- Adaptive selling techniques
- Networking skills
Timeline
General Manager
Galaxy
02.2020 - 10.2024
Business Owner/Operator
Clean Juice
06.2018 - 02.2020
Business Owner/Operator
Boccia Properties
01.2010 - 01.2018
Associate of Arts - Business
Broward Community College