Maria Boell
Bend,OR
Summary
Detail-oriented professional with expertise in medical, administration, and technical support. Experienced in project management and team collaboration, driving performance optimization and problem resolution.Versatile background in medical assistance, patient and customer service contributing to improved processes and customer experiences
Overview
1
1
Certification
37
37
years of professional experience
Work History
Bakery Clerk
Safeway
Bend, Oregon
06.2026 - Current
- Prepares baked goods according to established recipes and standards.
- Operates ovens and other bakery equipment safely and efficiently.
- Stocks shelves with fresh products and rotated items to maintain product quality.
- Prepared bakery items for sale by carefully packaging them in bags and boxes.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Assists bakery manager with coordinating product ordering, receiving, and stocking.
- Packaged baked items for display while ensuring freshness and quality.
Patient Access Representative
Central Oregon Radiology Assoc
Bend, Oregon
09.1989 - 08.2025
- Facilitated patient registration and verification processes for radiology services.
- Managed appointment scheduling using electronic health record systems.
- Collaborated with medical staff to streamline patient flow and reduce wait times.
- Maintained accurate patient records and documentation throughout the access process.
- Applied HIPAA privacy and security regulations while handling patient information.
- Greeted patients and visitors in a courteous and professional manner.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Provided assistance to internal departments when needed.
- Actively participated in team meetings and training sessions.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Routed laboratory or diagnostic results to appropriate staff.
- Interviewed patients to complete case histories and intake forms.
- Trained new staff on patient access protocols and system navigation techniques.
Admistrative assistant
Central Oregon Radiology Assoc
Bend, Oregon
01.1993 - 12.2003
- Promoted community healthcare, patient and staff satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Maintained updated knowledge through continuing education and training.
- Operated equipment and machinery according to safety guidelines.
- Handled incoming calls and directed inquiries to appropriate staff.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduled meetings and calendars.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Handled incoming calls and directed callers to appropriate departments
- Supported team projects by gathering information and preparing necessary materials.
- Facilitated communication between departments to streamline workflow processes efficiently.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Directed patient, physicians inquiries to appropriate department personnel.
Education
Bachelor of Arts - Human Resources Development
California State University, East Bay
Hayward, CA05-1986
Skills
- Customer/Patient assistance and support
- Effective Communication Skills
- Relationship management
- Attention to detail
- Team collaboration
- Problem solving
- Conflict resolution
- Training and mentoring
- Medical management
Certification
- CPR Certifacation
- First Aid Cerifaction
Affiliations
- Volunteer Community Service-provide support, collection, distribution of food
- Hospitality services soup kitchen, funeral receptions, fundraisers for community care
Timeline
Bakery Clerk
Safeway
06.2026 - Current
Admistrative assistant
Central Oregon Radiology Assoc
01.1993 - 12.2003
Patient Access Representative
Central Oregon Radiology Assoc
09.1989 - 08.2025
Bachelor of Arts - Human Resources Development
California State University, East Bay