Maria Bouzid

• Assisted management team with a menu re-structure to promote food items with the highest margin, resulting in an increase in sales

* Trained 6 server Staff on best practices, and provided feedback to junior staff to improve customer satisfaction

• Exceeded sales targets up selling appetizers and drinks based on specific tastes and interests of diners • Managea close out process on weekends for servers to ensure tips were proporly distributed

Established menu knowledge, and built rapport with customers to achieve average order sizes 10% over target

• Recommended wine pairings with dishes along with desserts to provide an exceptional experience for diners that contributed to boosting the restaurants

• Assisted coworkers in rush-hour periods by taking extra customer orders and bringing out prepared dishes

* Helped management and kitchen staff reduce idle time by carrying out any dish that was ready. regardless of server responsible

• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Took orders from customers accurately and in a timely manner.
• Presented menus and answered questions regarding items.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.