Maria Bravo
Fuquay-Varina,NC
Summary
Maria Bravo, 29 years old.
A dedicated and committed customer service professional with a history of meeting company goals using consistent and organized practices.
Skilled in working under pressure, multi-tasking and driven to continuous improvement.
Overview
10
10
years of professional experience
Work History
General Manager
La Buena Vida
01.2024 - Current
- Managed budget implementations, employee reviews, training and schedules.
- Established comprehensive employee training programs.
- Managed a diverse team from different backgrounds, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients to ensure long-term success and loyalty.
- Managed approximately 30 incoming calls and emails per day from customers.
- Monitored financial performance, set budgets and controlled expenses.
General Manager
Totopos Street Food And Tequila
04.2020 - 01.2023
- Maximized efficiency by coaching and mentoring personnel on industry practices and sales strategies.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Managed sales, labor and spend reports.
- Coordinated in and off site events for up to 250 guests.
Bar Manager
Totopos Street Food And Tequila
09.2017 - 04.2020
- Mentored and trained staff members to ensure exceptional customer service and tequila knowledge standards.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food and drink recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Managed schedules for over 35 employees.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Server
Totopos Street Food And Tequila
09.2016 - 09.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring resolution and maintaining positive relationships.
- Responded to 30-80 customers per day. Addressing requirements by inquiring of needs and observing dining process.
ESL Language Teacher
LUZ
02.2016 - 05.2017
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Planned and delivered an Introductory English Course for Modern Languages freshmen students.
- Designed practice tests following University standards as resources for prospective Foreign Languages students.
- Reported Faculty's DEAN about group's performance and improvement.
ESL Language Teacher
CEVAZ
03.2016 - 08.2016
- Planned and delivered English classes to 3 intensive and biweekly courses for adults
- Applied CLT strategies to improve students communicative skills
- Designed complementary activities to encourage students’ participation and additional practice
Head ESL Teacher
CEIZ
02.2014 - 08.2016
- Combined different teaching techniques to help students improve their language performance.
- Designed tests, activities and phonetics classes for a variety of language courses.
- Planned and delivered 4 weekly English language classes to teenagers, young adults and adults.
Education
Bachelor of Arts - Education With A Concentration in Modern Languages
(LUZ) La Universidad Del Zulia
Maracaibo, VE08.2016
IELTS - English
CEVAZ
Maracaibo, VE05.2014
Skills
- Leadership and team building
- Problem-solving abilities
- Efficient multi-tasker
- Time management
- Customer relations
- Computer and technology skills
- MS Office
- Strong verbal and written communication skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
General Manager
La Buena Vida
01.2024 - Current
General Manager
Totopos Street Food And Tequila
04.2020 - 01.2023
Bar Manager
Totopos Street Food And Tequila
09.2017 - 04.2020
Server
Totopos Street Food And Tequila
09.2016 - 09.2017
ESL Language Teacher
CEVAZ
03.2016 - 08.2016
ESL Language Teacher
LUZ
02.2016 - 05.2017
Head ESL Teacher
CEIZ
02.2014 - 08.2016
Bachelor of Arts - Education With A Concentration in Modern Languages
(LUZ) La Universidad Del Zulia
IELTS - English
CEVAZ
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