MARIA BRUHN
GOODYEAR,AZ
Summary
Experienced with team leadership, operational efficiency, and conflict resolution. Utilizes strategic planning to drive team success and organizational improvements. Track record of effective communication and collaboration in achieving business objectives.
Overview
5
5
years of professional experience
Work History
4th Manager
In-N-Out Burger
11.2019 - 07.2021
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Implemented policies and standard operating procedures for continuous improvement.
Associate
In-N-Out Burger
04.2016 - 11.2019
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Built and maintained relationships with peers and upper management to drive team success
- Assisted in managing the flow of customers during peak hours, ensuring that all guests were attended to in a timely and courteous manner.
- Adhered to all safety regulations regarding food handling and preparation, contributing to a healthy environment for employees and customers alike.
- Handled cash transactions accurately and securely, maintaining proper cash handling procedures.
- Maintained cleanliness and organization of the restaurant, enhancing the dining experience for guests.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Operated POS system efficiently, ensuring accurate order input and payment processing for fast-paced service.
- Prepared food orders quickly while adhering to strict quality standards, resulting in satisfied customers.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Trained newly hired employees on routine tasks and customer service.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Reduced risk of contamination by implementing proper hygiene practices in the workplace.
Education
High School Diploma -
Downey High School
Downey, CASome College - undefined
Fresno City College
Fresno, CASkills
- Staff training and development
- Operations management
- Customer service
- Training and mentoring
- Workplace safety
- Task delegation
- Cash handling accuracy
- Bank deposits
- Opening and closing coordination
- Inventory monitoring
- Sales proficiency
- Problem-solving
- Attention to detail
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
4th Manager
In-N-Out Burger
11.2019 - 07.2021
Associate
In-N-Out Burger
04.2016 - 11.2019
Some College - undefined
Fresno City College
High School Diploma -
Downey High School
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