Maria Bush
Nixa,MO
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
JP Morgan Chase
Springfield, MO
11.2018 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
TeleTech (USAA)
Springfield, MO
11.2016 - 11.2018
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Associate of Applied Science - Business Administration And Management
Bryan University At Springfield
Springfield, MO05-2012
Skills
- Inbound and Outbound Calling
- Call Management
- Account Updating
- Product Knowledge
- Complaint Resolution
- Office Equipment Proficiency
- Research
- Active Listening
- De-Escalation Techniques
- Courteous Demeanor
- Client Relations
- Quality Control
References
References available upon request.
Timeline
Customer Service Representative
JP Morgan Chase
11.2018 - Current
Customer Service Representative
TeleTech (USAA)
11.2016 - 11.2018
Associate of Applied Science - Business Administration And Management
Bryan University At Springfield
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