Maria Cabrera
Sandy
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Lead Member Service Representative
Mountain America Credit Union
Salt Lake City
07.2023 - Current
- Assisted members with account inquiries and service requests.
- Educated members on credit union products and services.
- Trained new staff on customer service best practices and systems.
- Provided technical support when needed during peak periods or times of high volume activity.
- Assisted in developing strategies for increasing membership numbers through outreach activities.
- Supporting branch audits and compliance checks.
- Managing opening and closing procedures.
- Conducted regular follow-up calls with members to ensure satisfaction with services provided.
- Analyzed customer feedback surveys to identify areas of improvement for better service delivery.
- Maintained current knowledge of products, services and promotions offered by the organization.
Education
High School Diploma -
Colegio Inmaculada Concepcion
Aragua, Venezuela08-2019
Skills
- Mentoring and training new tellers
- Delegating tasks and managing daily teller operations
- Leading by example in customer service and compliance
- Cash Handling & Accuracy
- Customer Service Excellence
- Customer relationship management
- Problem resolution
- Effective communication
- Compliance auditing
- Fluent in Spanish
- Training & Development
- Computer skills
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Lead Member Service Representative
Mountain America Credit Union
07.2023 - Current
High School Diploma -
Colegio Inmaculada Concepcion
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