Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tammy Cochran

Deatsville

Summary

Highly skilled in customer service with relevant experience as Lead Member Service Representative. Possess strong leadership abilities, excellent communication skills and problem-solving aptitude to effectively manage member services team. Successfully implemented strategies improving customer satisfaction rates and boosting company reputation.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

35
35
years of professional experience
2
2
years of post-secondary education

Work History

Lead Member Service Representative

Max Credit Union
Prattville
03.2008 - Current

Providing customer service in all areas including loans, accounts, retirement and all areas of credit union.

Ordering and maintaining supplies.

Schedules and event coordination.

Money handling including ordering, vault and teller applications.

Banquet and Event Coordinator and server

Holiday Inn
Prattville
03.2001 - 05.2003
  • Coordinated logistics for banquet events at a leading hotel chain.
  • Managed vendor relationships to ensure quality service and product delivery.
  • Developed event timelines to streamline planning and execution processes.
  • Collaborated with clients to customize event themes and arrangements.
  • Oversaw setup and breakdown of event spaces for optimal guest experiences.
  • Trained staff on service standards and event procedures for consistency.
  • Maintained inventory of supplies and equipment for seamless operations.
  • Prepared banquet hall floor plans according to guest count specifications.
  • Developed menus for banquet events and oversaw food preparation.
  • Worked closely with clients to understand their needs and ensure satisfaction throughout the planning process.

Preschool/After care teacher

Pooh Bear Daycare
Millbrook
04.1991 - 05.2001
  • Supervised daily activities and playtime for preschool children.
  • Planned engaging educational activities to foster learning and development.
  • Communicated effectively with parents about children's progress and needs.
  • Organized materials and resources for various classroom activities.
  • Assisted in the transition of children from school to aftercare programs.
  • Assisted with preparing snacks and meals for the students within health guidelines.

Education

Certificate Of Childcare And Guidance - Childcare And Guidance

Elmore Vocational
Wetumpka, AL
08.1987 - 05.1989

Stanhope Elmore High School
Millbrook, AL

Skills

  • Customer service
  • Staff training
  • Effective communication
  • Time management
  • Software knowledge
  • Account reconciliation
  • Multichannel communication
  • Menu planning
  • Equipment operation
  • Event coordination
  • Supply ordering
  • Food preparation expertise
  • Cooking techniques mastery
  • Allergy awareness
  • Food preparation

References

References available upon request.

Timeline

Lead Member Service Representative

Max Credit Union
03.2008 - Current

Banquet and Event Coordinator and server

Holiday Inn
03.2001 - 05.2003

Preschool/After care teacher

Pooh Bear Daycare
04.1991 - 05.2001

Certificate Of Childcare And Guidance - Childcare And Guidance

Elmore Vocational
08.1987 - 05.1989

Stanhope Elmore High School
Tammy Cochran