Maria Calvillo
Suisun City,CA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
27
27
years of professional experience
Work History
Supervisor
Sodexo Services
Vallejo, CA
11.2021 - Current
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Reviewed completed work to verify consistency, quality and conformance.
- Maintained and organized cleaning supplies stock.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Ensured that all health standards were met during cleaning operations.
Housekeeper / Crew Leader
Zeppelin Hotel
San Francisco, CA
01.2015 - 01.2017
- After initial success on housekeeping staff at Zeppelin Hotel, promoted to housekeeping crew leader
- Supervised an 8-member housekeeping crew, with personal and team accountability for cleaning 200 guest rooms daily as well as assigned conference facilities and public access areas
- Implemented innovative step-savers that reduced average cleaning time per room from 30 to 25 minutes while maintaining hotel's 'White-Glove' quality standards
- Saved thousands of dollars in annual labor costs and honored with 'Star Award' for efforts
- Created a checklist for daily stocking of housekeeping carts that improved inventory management and prevented unnecessary trips to the stockroom during cleaning rounds
- Met quality and efficiency goals at both hotels
- Led training that helped boost housekeeping's customer satisfaction rating to the highest out of all departments (96% positive score).
Sorting Specialist
Recology
Vallejo, CA
01.2014 - 01.2015
- Under close supervision, sorted a wide variety of reusable waste material for recycling in accordance with established standards and procedures, assuring that contaminated or non-recyclable materials were separated from recyclable materials
- Identified and distinguished recyclables (paper, glass, etc.) from non-recyclables (garbage, etc.)
- Includes sorting through materials on a conveyor to view and recognize type, and opening bags to inspect contents
- Per company policies and training, looks out for, reports on, and took appropriate action regarding any hazardous materials in the waste stream.
General Winery Worker
Coppola Winery
Napa, CA
01.2014 - 01.2015
- Performing general winery work, including hooking grape trucks, sanitizing tanks, hoses, and pipelines, assisting other personnel, and general cleaning.
Housekeeper
Maria's Housekeeping
Bay Area, CA
01.1997 - 11.2006
- Contracted by a professional cleaning business to provide housekeeping services to residential clients
- Received top scores on customer evaluations for thoroughly cleaning homes
- Accommodated client preferences regarding housekeeping methods, seamlessly shifting from the use of chemical cleaners and nontoxic or 'green' cleaning aids
- Converted 68% of customers into repeat clients, driving a 22% revenue increase in one year.
Education
High School Diploma -
Porfirio Diaz La #38
Skills
- Daily & Deep Cleaning
- Dusting & Polishing
- Steam Cleaning
- Vacuuming & Mopping
- Kitchen & Bath Cleaning
- Countertop, Appliance & Grout Cleaning
- Window Treatment Cleaning
- Clothes Laundering & Ironing
- Furniture & Upholstery Cleaning
- Room Tidying & Organizing
- Polishing
- Carpet Cleaning & Wood Floor Polishing
- Goal-Oriented
Personal Information
Title: Housekeeping Professional
Languages
Spanish
Native/ Bilingual
Timeline
Supervisor
Sodexo Services
11.2021 - Current
Housekeeper / Crew Leader
Zeppelin Hotel
01.2015 - 01.2017
Sorting Specialist
Recology
01.2014 - 01.2015
General Winery Worker
Coppola Winery
01.2014 - 01.2015
Housekeeper
Maria's Housekeeping
01.1997 - 11.2006
High School Diploma -
Porfirio Diaz La #38