Maria Carmela C. Directo
Brooklyn,USA
Summary
Organized, creative, and strategic thinker with over 12 years of experience in program management, dedicated to providing comprehensive administrative support to the Program Director and leadership team. Expertise in facilitating the seamless operation of seven fellowship programs while aligning activities with program goals. Proficient in various roles, including Administrative Assistant and Observership Coordinator, ensuring flexibility and adaptability in dynamic environments. Committed to enhancing operational efficiency and fostering collaborative team dynamics.
Overview
36
36
years of professional experience
Work History
Program Manager
Mount Sinai Hospital
07.2022 - Current
- Interventional Cardiology Fellowship (AGCME & NonA), Structural Heart Disease Fellowship, Endovascular Interventional, Structural Heart Interventions Imaging Fellowship, Preventive Cardiology & Advanced Hemodynamic Care & Complex High-Risk Intervention
- I am the lead administrative person of the seven (7) fellowship programs with a total of 20-21 fellows. I oversee and frequently manage the department’s day-to-day operations of the program and serve as an important liaison with fellows, faculty and other staff members.
- As a program manager, I am a member of the leadership team as I work hand in hand with the Program Director (PD) and Associate Program Director (APD) and is critical to the success of the fellowship programs. As such, I must possess skills in leadership and personnel management.
- I develop unique knowledge in interpreting and applying ACGME’s Program Requirements, policies and procedures to support compliance.
- I inform fellows of inter and intradepartmental policy and procedure changes per advise from the GME office.
- As a program manager, I assist, provide support and meet regularly with the Program Director concerning office management issues and activities, accreditation efforts, educational programming and support of trainees/fellows.
- I help in identifying and evaluating the methods for improving workflow, cost effectiveness and makes recommendations to the Program Director for improvement and development of our program-level policy.
- I maintain databases with resident and faculty data in New Innovations, ACGME’s ADS and ABIM’s Fastrack system and FREIDA listing. I also monitor the scholarly activities of fellows and faculty for submission to ACGME ADS.
- I organize Program Evaluation Committee (PEC) and Clinical Competency Meetings (CCC) semi-annually and prepares evaluations of fellows on a quarterly basis.
- I monitor the fellows’ reports on their duty log hours for quarterly submission to GME.
- I maintain the ERAS database (Electronic Residency Application System) and oversees its processes during Recruitment Season. Follows up with applicants regarding missing credentials in order to expedite the processing of appointments and reappointments.
- I work with the Program Director and the leadership from recruitment to onboarding. Collaborates with them and make recommendations in areas of strategic planning.
- I handle visa processing (J-1 and H-1B) visas in compliance to the requirements of International Personnel in processing fellows on visa.
- Handles completion of credentialing of current and former fellows as required by other institutions.
- I handle the yearly update of the Cath Lab Interventional Cardiology Fellowship Manual for distribution at the start of the academic year to all fellows and nurses.
- I email and post all conferences, educational activities, didactic lectures and symposium details to all fellows and cath lab attendings for their knowledge and awareness.
- I submit grant fellowship requests to ABIOMED and Medtronic to support fellows with their training for approval.
- I take part in the processing and approval of outside rotators within the Mount Sinai Health System who would like to rotate in the Cath Lab.
- Performs other duties as assigned by the Program Director.
Administrative Assistant
Mount Sinai Hospital
04.2011 - Current
- Answers phones related to Dr. Sharma
- Schedules appointments and maintain calendars of Dr. Sharma
- Schedules and coordinate staff and other meetings
- Collates and distribute mail for Dr. Sharma
- Prepares communications, such as memos, emails, invoices, reports and other correspondence for Dr. Sharma.
- I facilitate the submission of reports after case is reviewed by Dr. Sharma to the lawyer handling the case.
- Write and edit documents of different kinds like recommendation letters for promotion and fellowship, patient letters and other reports.
Observership Coordinator
Mount Sinai Hospital
04.2011 - Current
- Handles the shadowing and observership opportunities available to undergrad and graduate students as well as U.S. and international physicians who would like to be observers in Mount Sinai Hospital.
- Coordinates with Volunteers Dept, International Personnel and EHS for approval and clearance of monthly observers in our department.
- Prepares and schedules the rotation of observers in the Cath Lab, Outpatient clinic and attending grand rounds and lectures.
- Handles the LOR to given to each observer after their Observership in Mount Sinai Hospital as part of the requirement in their residency application.
Senior Residency Program Coordinator
Mount Sinai Hospital
07.2016 - 06.2022
- I am the lead administrative person of the seven (7) fellowship programs with a total of 20-21 fellows. I oversee and frequently manage the department’s day-to-day operations of the program and serve as an important liaison with fellows, faculty and other staff members.
- As a program manager, I am a member of the leadership team as I work hand in hand with the Program Director (PD) and Associate Program Director (APD) and is critical to the success of the fellowship programs. As such, I must possess skills in leadership and personnel management.
- I develop unique knowledge in interpreting and applying ACGME’s Program Requirements, policies and procedures to support compliance.
- I inform fellows of inter and intradepartmental policy and procedure changes per advise from the GME office.
- As a program manager, I assist, provide support and meet regularly with the Program Director concerning office management issues and activities, accreditation efforts, educational programming and support of trainees/fellows.
- I help in identifying and evaluating the methods for improving workflow, cost effectiveness and makes recommendations to the Program Director for improvement and development of our program-level policy.
- I maintain databases with resident and faculty data in New Innovations, ACGME’s ADS and ABIM’s Fastrack system and FREIDA listing. I also monitor the scholarly activities of fellows and faculty for submission to ACGME ADS.
- I organize Program Evaluation Committee (PEC) and Clinical Competency Meetings (CCC) semi-annually and prepares evaluations of fellows on a quarterly basis.
- I monitor the fellows’ reports on their duty log hours for quarterly submission to GME.
- I maintain the ERAS database (Electronic Residency Application System) and oversees its processes during Recruitment Season. Follows up with applicants regarding missing credentials in order to expedite the processing of appointments and reappointments.
- I work with the Program Director and the leadership from recruitment to onboarding. Collaborates with them and make recommendations in areas of strategic planning.
- I handle visa processing (J-1 and H-1B) visas in compliance to the requirements of International Personnel in processing fellows on visa.
- Handles completion of credentialing of current and former fellows as required by other institutions.
- I handle the yearly update of the Cath Lab Interventional Cardiology Fellowship Manual for distribution at the start of the academic year to all fellows and nurses.
- I email and post all conferences, educational activities, didactic lectures and symposium details to all fellows and cath lab attendings for their knowledge and awareness.
- I submit grant fellowship requests to ABIOMED and Medtronic to support fellows with their training for approval.
- I take part in the processing and approval of outside rotators within the Mount Sinai Health System who would like to rotate in the Cath Lab.
- Performs other duties as assigned by the Program Director.
Business Associate
Mount Sinai Hospital
06.2007 - 04.2011
- Maintained census and charge information including assigning beds to incoming patients, updating the System and compiling information for charge capture and patient processing (Cerner/TDS/Bed board) and support of patient registration and order entry systems.
- Assisted in the admission/discharge/transfer process of the patient
- Assumed responsibility for chart completion process in accordance with the standards of Medical Records.
- Greeted visitors and answers telephones promptly and courteously.
- Participated in the diet/menu selection process for patients and assists patients with securing their valuables at the Security Dept.
- Performed other duties as assigned.
Sales Manager
Century Properties, Inc.
Philippines
11.2003 - 10.2006
- Supported Century Properties in servicing and delivery of new accounts for high-rise condominiums and horizontal projects based on quota project every month.
- Trained new agents on the company’s products portfolio.
- Handled a team composed of five (5) Property Specialists in search of new accounts.
Corporate Solutions Executive
Philippine Long Distance Telephone Company
Philippines
07.1990 - 07.2003
- Acted as single point of contact in providing feedback to corporate customers on status of service requests and in proposing and selling converged products and services of the PLDT Group of companies for corporate and large accounts
- Identified and acquired new convergent orders/contract that would provide sustainable and quality revenue contribution
- Ensured high level of customer satisfaction by maintaining and enhancing good customer relations with the assigned accounts within the industry
Education
A.B. - Mass Communications
St. Scholastica’s College
Manila, Philippines03-1988
Skills
- Communication
- Computer skills
- Customer service
- Interpersonal skills
- Leadership
- Management skills
Timeline
Program Manager
Mount Sinai Hospital
07.2022 - Current
Senior Residency Program Coordinator
Mount Sinai Hospital
07.2016 - 06.2022
Administrative Assistant
Mount Sinai Hospital
04.2011 - Current
Observership Coordinator
Mount Sinai Hospital
04.2011 - Current
Business Associate
Mount Sinai Hospital
06.2007 - 04.2011
Sales Manager
Century Properties, Inc.
11.2003 - 10.2006
Corporate Solutions Executive
Philippine Long Distance Telephone Company
07.1990 - 07.2003
A.B. - Mass Communications
St. Scholastica’s College