Maria Carmen Gutierrez
Austin,TX
Summary
Results-driven professional with comprehensive background in business account management. Skilled in developing and maintaining client relationships that drive business success. Known for strong team collaboration and adaptability, ensuring consistent achievement of business goals.
Overview
20
20
years of professional experience
Work History
Business Account Manager
CROSSMARK
07.2021 - Current
- Manage a $72MM+ sales portfolio across HBC, Grocery, and Non-food categories by forecasting, meeting quotas, budgeting, and selling in new distribution
- Manage a client list of Premier Nutrition, Sabrosura, MALK, Signature Brands, LALA US and others within the Texas and West US region resulting in over delivering budget by 26%
- Facilitated regular client meetings to review progress updates and address any concerns or inquiries proactively.
- Increased client satisfaction by effectively addressing and resolving account-related issues.
- Manage trade funding effectively and within client parameters and maintain client system(s)
Business Development Manager
Advantage Solutions
07.2015 - 06.2021
- Worked with a team of IT architects to create, develop, test, and implement a new sales system to meet the needs of our growing department
- Managed a $42MM+ sales portfolio across HBC, Grocery, and Non-food categories by forecasting, meeting quotas, training associates, budgeting, and selling in new distribution
- Managed a client list of Abbott, GlaxoSmithKline, Mars Petcare and others throughout various regions of the US resulting in over delivering budget by 36%
- Managed trade funding effectively and within client parameters and maintain client system(s)
- Presented our company’s capabilities to potential clients and won the following: Red Bull, Nestle Waters, Abbott, Mars Petcare
- Developed and managed a team of 9 associates to deliver results across entire client and customer base
Business Development Specialist
Advantage Solutions
11.2014 - 07.2015
- Assisted Manager with supervising, training, developing, and evaluating Inside Sales Associates scorecards
- Monitored and coach Sales Associates’ calls performance according to established monitoring standards
- Worked with Inside Sales Manager to identify process/system enhancement for tracking, call efficiency, reporting, and any other identified improvement areas
- Met or exceeded clients’ goals for sales, distribution, and promotional volume by working with all related department for assigned customer
- Ensured incremental sales through distribution of new products and maintenance of existing SKU’s
Inside Sales Representative
Advantage Solutions
11.2010 - 10.2014
- Contributed to business plans and strategies for allocating resources and driving sales activities to expand existing customer base through existing and prospective customers across the U.S
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Category Manager
Advantage Sales & Marketing
01.2009 - 10.2010
- Determined and quantifed primary business opportunities and key drivers by analyzing data
- Supported key business opportunities by recommending solutions based on applicable data
- Define dmajor business opportunities by prioritizing information to support the goals of our Clients, Customers, and Company
- Communicated business opportunities and recommend action plans by working with Business Development Managers to develop persuasive presentations
- Maintained project schedule by monitoring project progress, coordinating activities, and resolving problems
Business Account Administrator
Advantage Sales & Marketing
09.2004 - 12.2008
- Claims and Deduction Management: Managed claims, deductions, and reconciliation processes by meeting client and customer expectations through maintaining accurate records
- Supported and resolved administrative activities by maintaining communication flow and serving as a liaison to Business Development Managers
- Assisted Business Development Managers with repayments and receivables
- Maintained an efficient forms management process through consistent through tracking vehicles (ieSpreadsheets, sample inventories, quotes, and bonus tracking)
- Ensured accurate and timely communication of promotions by maintaining updated distribution lists
Education
Bachelors of Science - Human Development
University of Texas Tech
Lubbock, TX05.2000
Skills
- Verbal and written communication
- Data-driven decision making
- Product and service sales
- Relationship management
Awards
- 2011 Working Together Wins Award, Built Trackers for the Wrigley Team and other projects as assigned by Supervisor for various clients.
- 2008 Hunters Award, Above & Beyond Expectations
- 2007 Outstanding Performance Award
- 2006 Q1 Chairman's Award Winner, Reduced GSK and Ocean Spray deduction balances by 70% in the 1st Qtr. Reduced GSK deduction balance by 35% in one week to meet the GSK deduction balance requirements.
Languages
Spanish
Timeline
Business Account Manager
CROSSMARK
07.2021 - Current
Business Development Manager
Advantage Solutions
07.2015 - 06.2021
Business Development Specialist
Advantage Solutions
11.2014 - 07.2015
Inside Sales Representative
Advantage Solutions
11.2010 - 10.2014
Category Manager
Advantage Sales & Marketing
01.2009 - 10.2010
Business Account Administrator
Advantage Sales & Marketing
09.2004 - 12.2008
Bachelors of Science - Human Development
University of Texas Tech
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