Maria Caro Ramos
Grand Prairie
Summary
Compassionate Care Coordinator with over 7 years of experience in customer service and case management, specializing in high-volume call management and exceptional client support. Expertise as a bilingual interpreter facilitates clear communication and understanding. Proven track record in efficiently resolving complaints, ensuring high levels of customer satisfaction, and significantly enhancing visitor experiences. Committed to fostering positive relationships and delivering tailored solutions that meet diverse needs.
Overview
10
10
years of professional experience
Work History
Case Manager
CareMetx
6931 Arlington Rd #400 Bethesda Md 20814
09.2021 - 04.2026
- **High-Value Responsibility Gaps Identified:**
- **Patient Advocacy:** Actively supported patients in navigating healthcare systems and accessing necessary benefits.
- **Interdisciplinary Communication:** Facilitated communication between multidisciplinary teams to ensure cohesive patient care strategies.
- **Care Coordination:** Monitored patient progress, adjusting care plans based on feedback from healthcare providers and patients.
- **Compliance Auditing:** Conducted regular audits of patient records for compliance with HIPAA regulations and company policies.
- **Resource Allocation:** Identified and directed patients to appropriate resources, including financial assistance programs and community services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Pharmacy / Account Coordinator
McKesson
Remote
08.2020 - 01.2021
- Managed high-volume phone interactions, averaging 100-200 calls daily, ensuring the verification of patients' insurance coverage before medical procedures and appointments.
- Maintained accurate patient and insurance records by updating data in the company's system and reviewing documentation for correct coding, resulting in error identification and necessary revisions.
Customer Service / Trainer
Spectrum
Dallas, Texas
07.2018 - 01.2020
- Managed a high volume of inbound and outbound calls, consistently delivering knowledgeable and courteous service to promote customer satisfaction.
- Resolved customer issues effectively, ensuring a positive experience and fostering customer loyalty.
- Provided up-to-date information on products, services, and promotional campaigns to customers, enhancing engagement and sales opportunities.
Customer Service, Bilingual Interpreter
Kelly Services
03.2018 - 06.2018
- Managed daily volume of 70-120 inbound and outbound calls, ensuring effective resolution of product and consumer issues through clear and articulate communication.
- Developed and maintained comprehensive knowledge of company offerings to expediently address and resolve customer inquiries and complaints.
- Provided accurate bilingual interpretation services, facilitating clear and efficient communication to identify and address the core issues in each interaction.
- Coordinated with healthcare providers to clarify patient needs and service requirements.
- Contributed to successful product launches in foreign markets with accurately translated technical manuals and user guides.
Front Desk Clerk/ Customer Service
817 Days Inns
Arlington, Texas
01.2017 - 02.2018
- Managed the check-in process with a focus on hospitality, ensuring guest satisfaction through engaging interactions and efficient service.
- Handled incoming communications, effectively coordinating with team members to address and fulfill guest needs promptly.
- Organized special guest accommodations, tailoring experiences to meet individual preferences and improve overall stay quality.
- Processed guest registrations and payments using the property management system for smooth check-ins.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
- Answered multi-line phone system and enthusiastically greeted callers.
Picking / Packing
Stitch Fix
Dallas, Texas
08.2016 - 01.2017
- Ensured product quality by meticulously inspecting finished goods against established standards before packaging.
- Expedited order fulfillment by efficiently sorting and packaging items, consistently meeting demanding daily performance goals.
Education
Diploma -
Sam Houston High School
Arlington Texas 05-2014
Skills
- Report Generation
- Patient Care Management
- Scheduling
- Medical Records Management
- Communication
- Care coordinator
- Case manager
- Problem Solving
- Time Management
- Troubleshooting and problem resolution
- Microsoft office
- Phone and email etiquette
- Teamwork
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Adaptability and flexibility
- Data entry
- Task prioritization
- Leadership development
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Case Manager
CareMetx
09.2021 - 04.2026
Pharmacy / Account Coordinator
McKesson
08.2020 - 01.2021
Customer Service / Trainer
Spectrum
07.2018 - 01.2020
Customer Service, Bilingual Interpreter
Kelly Services
03.2018 - 06.2018
Front Desk Clerk/ Customer Service
817 Days Inns
01.2017 - 02.2018
Picking / Packing
Stitch Fix
08.2016 - 01.2017
Diploma -
Sam Houston High School