Jessica K. Ortiz
North Bergen,NJ
Summary
Health services management graduate with honors, specializing in social work and support for vulnerable populations. Skilled in crisis management, care coordination, and client advocacy, with a history of improving client outcomes through tailored care plans. Adept at managing high caseloads and establishing client trust. Eager to contribute to an innovative organization with a focus on client success.
Overview
9
9
years of professional experience
Work History
Case Manager
North Hudson Community Action Corp.
North Bergen, NJ
02.2024 - Current
- Provide case management for general homeless prevention and supportive services that address the needs of the clients served by prevention programs.
- Perform initial assessments and evaluations for client program qualifications for rental assistance. Case management procedure includes:
- Schedule, monitor, and properly document services provided
- Provide individualized housing stability plans in relation to a client’s ability to obtain and/or maintain permanent housing
- Provide discharge plan including 3-month follow-up assistance
- Ensure client data is captured accurately and timely in HMIS and EmpowOR and is treated in a lawful confidential manner as required by the funding source
- Utilize software data to compile standardized reports.
- Prepare program requisitions and submit them for payment
- Assist in coordinating and participating in events for families and agency
Secretary
On the Spot Media
Secaucus, NJ
06.2019 - 09.2023
- Provide administrative support to directors and employees to ensure efficient office operation.
- Responsible for time-sensitive and confidential material concerning the organization (E.g., customer contact list, employee contacts, inventory, weekly bank deposits, etc.)
- Answer, screen, and forward incoming phone calls with accuracy.
- Receive and sort daily mail.
- Adapt to hybrid work setting arrangements.
- Communicate effectively in person and via phone/email regarding administrative duties or customer-related information. -Adapted to hybrid work setting arrangements.
Lead Sales Floor Associate
Old Navy. Gap Inc.
Edgewater, NJ
10.2016 - 05.2019
- Responsible for the sales floor and cash register function: processing card or cash payments, pulling hourly reads for daily store/department sales reports, organizing merchandise, and assisting customers to prevent shortage/loss of merchandise.
- Offer exceptional customer service to differentiate and promote the company brand; Promote the Old Navy Card to customers to reach the store’s daily enrollment goals and meet new comp goals compared to previous years.
- Responsible for monitoring and assisting new employees in training/sales floor work. Assisting managers with in-store presentation and overall recovery to meet company standards.
Education
Bachelor of Business Administration - Health Services Management
Berkeley College
Woodland Park, NJ01.2020
Associate of Arts - General Education
Valencia College
Orlando, FL01.2016
Skills
- Case management and customer service
- Data entry and documentation
- Report generation
- Client advocacy
- Problem solving and critical thinking
- Team collaboration
- Microsoft Office proficiency
- Time management
- Effective communication skills
- Email and telephone etiquette
- Empathy and compassion
- Verbal and written communication
- Positive attitude
- Bilingual communication skills
- Basic computer skills
- Interpersonal skills
- Administrative support
- Organizational skills
- Housing stability planning
Accomplishments
- Employee of the month- August 2024
- Magna Cum Laude Graduate- 3.8 GPA
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Case Manager
North Hudson Community Action Corp.
02.2024 - Current
Secretary
On the Spot Media
06.2019 - 09.2023
Lead Sales Floor Associate
Old Navy. Gap Inc.
10.2016 - 05.2019
Bachelor of Business Administration - Health Services Management
Berkeley College
Associate of Arts - General Education
Valencia College