Maria Carreras
Apopka
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
7
7
years of professional experience
Work History
Customer Service
Wawa
09.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
General Manager
Dennys
09.2016 - 09.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Dewitt Clinton High School
Bronx, NY06.1992
Skills
- Strong Telephone Etiquette
- Spanish Interpreting
- High-Volume Environments
- Productivity Standards
- Customer Service and Assistance
- Database Management
Timeline
Customer Service
Wawa
09.2023 - Current
General Manager
Dennys
09.2016 - 09.2023
High School Diploma -
Dewitt Clinton High School