Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Maria Casas

Durant,OK

Summary

Proven track record in enhancing customer satisfaction and streamlining operations at Choctaw Casino & Resort - Durant. Skilled in bilingual communication and correspondence management, adept at analyzing and preparing cost-effective project estimates. Demonstrated ability to lead and train teams, ensuring top-notch service delivery and operational efficiency. Strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Hotel Front Desk Clerk

Choctaw Casino & Resort - Durant
06.2023 - 08.2024
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.

Estimator

Restoremasters
03.2022 - 05.2023
  • Analyzed buildings to prepare estimates for roofing work.
  • Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
  • Analyzed designs and performed accurate cost analysis.
  • Prepared material orders to complete projects on time and within budget.

Education

High School Diploma -

Epic Charter Schools
Oklahoma City, OK
07.2021

Skills

  • Supply Stocking
  • Multi-Line Phone Systems
  • Bilingual in English and Spanish
  • Leasing and sales
  • Correspondence Management
  • Customer Service

Certification

  • Licensed Realtor - January 2024

Languages

Spanish
Full Professional

Timeline

Hotel Front Desk Clerk

Choctaw Casino & Resort - Durant
06.2023 - 08.2024

Estimator

Restoremasters
03.2022 - 05.2023

High School Diploma -

Epic Charter Schools

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Maria Casas