Maria Casas
Durant,OK
Summary
Proven track record in enhancing customer satisfaction and streamlining operations at Choctaw Casino & Resort - Durant. Skilled in bilingual communication and correspondence management, adept at analyzing and preparing cost-effective project estimates. Demonstrated ability to lead and train teams, ensuring top-notch service delivery and operational efficiency. Strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Clerk
Choctaw Casino & Resort - Durant
06.2023 - 08.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Estimator
Restoremasters
03.2022 - 05.2023
- Analyzed buildings to prepare estimates for roofing work.
- Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
- Analyzed designs and performed accurate cost analysis.
- Prepared material orders to complete projects on time and within budget.
Education
High School Diploma -
Epic Charter Schools
Oklahoma City, OK07.2021
Skills
- Supply Stocking
- Multi-Line Phone Systems
- Bilingual in English and Spanish
- Leasing and sales
- Correspondence Management
- Customer Service
Certification
- Licensed Realtor - January 2024
Languages
Spanish
Full Professional
Timeline
Hotel Front Desk Clerk
Choctaw Casino & Resort - Durant
06.2023 - 08.2024
Estimator
Restoremasters
03.2022 - 05.2023
High School Diploma -
Epic Charter Schools
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