Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Casco

Los Angeles,CA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Molina Healthcare
Salt Lake City, UT
01.2018 - 12.2019
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Supported team in processing orders and managing customer accounts through designated systems.
  • Adapted quickly to new software tools for tracking customer interactions and service requests.
  • Collaborated with colleagues to ensure timely responses to customer feedback and concerns.

Remote Claims Representative

Adrians Insurance
Salt Lake City, UT
01.2016 - 02.2017
  • Ensured compliance with company policies and regulations while processing insurance claims.
  • Collaborated with clients to gather necessary documentation for claim submissions.
  • Investigated discrepancies in claims to determine validity and prevent fraud.
  • Communicated claim statuses and resolutions to clients, enhancing customer satisfaction.
  • Utilized claims management software to track progress and document interactions efficiently.
  • Followed up with customers on unresolved issues.

Education

High School Diploma -

George Washington Preparatory High School
Los Angeles, CA
06.2011

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Attention to detail
  • Customer engagement
  • Verbal and written communication
  • Conflict Resolution
  • Computer Operations
  • Live Chat

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Molina Healthcare
01.2018 - 12.2019

Remote Claims Representative

Adrians Insurance
01.2016 - 02.2017

High School Diploma -

George Washington Preparatory High School