Maria Castaneda

Responsible for conducting complex eligibility determinations for social service programs, including interviewing clients, reviewing case files, verifying information, calculating benefits, explaining program requirements, and resolving client issues, often with a level of responsibility to mentor or guide other staff members; essentially performing advanced case management tasks with a focus on accurate eligibility assessments and client support within the Texas Works program.

Verified documentation and information to decide on benefit qualifications within state and federal guidelines.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.