Myeisha Simpson
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Texas Works Advisor III
Texas Health And Human Services
Houston, TX
06.2022 - Current
- Explained reasons behind application denials and recommended further action.
- Processed benefits applications and documents for food stamps and medical assistance.
- Contacted client references and employers to determine legitimacy of applicant information.
- Reviewed applications to verify client information and resolve discrepancies.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
Customer Service manager
Enova
Chicago, IL
09.2017 - 03.2023
- Coached 15 employees towards improving performance
- Assisted with onboarding new associates
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitors and addresses employee behaviors in accordance to policies.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Customer Service/ Escalations REPRESENTATIVE
Enova International
Chicago, IL
05.2016 - 08.2017
- Answered 50-100 inbound calls to provide accurate product and service information
- Provide loan extensions and processed payments
- Identify, research and resolve customer issues
- Answered escalated calls to provide resolutions to customer complaints
- Resolved deceased, refund/reversal and other escalated accounts and Jira tickets
- Assisted with new hire onboarding and provided feedback to management team
Cashier
Walmart
Chicago, IL
01.2009 - 04.2016
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Science - Health Administration
University of Phoenix
09.2019
Skills
- Strong problem solving aptitude
- Microsoft Outlook, Word and Excel
- Excellent time management skills
- Familiarity with KPI’s
- Leadership & Managerial
- Customer Service
- Time Management
- Recordkeeping and Data Input
- Effective Communication Skills
Timeline
Texas Works Advisor III
Texas Health And Human Services
06.2022 - Current
Customer Service manager
Enova
09.2017 - 03.2023
Customer Service/ Escalations REPRESENTATIVE
Enova International
05.2016 - 08.2017
Cashier
Walmart
01.2009 - 04.2016
Bachelor of Science - Health Administration
University of Phoenix